Senior E-commerce Business Analyst

Placements24; Noord-Kaap; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement plan

Professional development

Annual leave

Job summary

Placements24 is seeking a Senior E‑commerce Business Analyst to join our team in Kimberley. You will bridge business needs with technical teams, defining requirements and leading optimization across our ecommerce platform.

The ideal candidate has 5+ years in ecommerce business analysis, strong problem‑solving skills, and experience in elicitation, process mapping, and documentation. A hybrid work model and growth opportunities are offered.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years of experience as a Business Analyst with e-commerce focus.
• Experience in requirements gathering, process mapping, and documentation.
• Solid understanding of e-commerce models, operations, and KPIs.
• Strong analytical, problem‑solving, and communication skills.
• Proficiency with business analysis tools and methodologies (UML, Agile, Waterfall).
• CBAP certification or similar is a plus.

Responsibilities

• Collaborate with marketing, sales, product, and IT to gather and document requirements for e‑commerce initiatives.
• Analyze current business processes to identify improvements, efficiencies, and cost reductions.
• Translate business needs into detailed functional and technical specs for new features and system enhancements.
• Create use cases, user stories, and process flows to define scope and deliverables.
• Bridge communication between business users and developers to ensure alignment on goals.
• Analyze ecommerce data to identify trends, risks, and opportunities for optimization.
• Support testing and rollout of new features and system upgrades.
• Document project requirements, maps, and user guides for reference.
• Define KPIs and success metrics for e‑commerce projects.
• Identify risks early and propose mitigations; stay current with ecommerce trends.

Skills

Stakeholder management

Analytical thinking

Business analysis

Requirements elicitation

Problem solving

Education

Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field

Tools

UML

Agile

Waterfall

PM software

Job description

About the Role

Our client, a forward-thinking e-commerce enterprise, is seeking an experienced Senior E-commerce Business Analyst to join their team in Kimberley. This role is critical for driving strategic initiatives and operational improvements across the e-commerce platform. You will be responsible for analyzing business needs, defining requirements, identifying opportunities for optimization, and bridging the gap between business stakeholders and technical teams. The ideal candidate possesses a strong understanding of e-commerce operations, excellent analytical and problem-solving skills, and the ability to translate complex business challenges into actionable solutions. This is a pivotal opportunity to influence the direction of our digital business in Kimberley, Northern Cape, and contribute to our continued growth and success.

Key Responsibilities

• Collaborate with stakeholders across departments (marketing, sales, product, IT) to gather and document business requirements for e-commerce initiatives.
• Analyze existing business processes and identify areas for improvement, efficiency gains, and cost reduction.
• Translate business needs into detailed functional and technical specifications for new features and system enhancements.
• Develop use cases, user stories, and process flows to clearly define project scope and requirements.
• Facilitate communication between business users and the development team, ensuring a clear understanding of project goals and deliverables.
• Conduct thorough analysis of e-commerce data and metrics to identify trends, risks, and opportunities.
• Support the testing and implementation phases of new features and system upgrades, ensuring alignment with business requirements.
• Develop and maintain project documentation, including requirement documents, process maps, and user guides.
• Assist in defining KPIs and success metrics for e-commerce projects.
• Proactively identify potential issues and propose solutions to mitigate risks.
• Stay current with e-commerce trends, technologies, and best practices.
• Provide training and support to end-users as needed.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience as a Business Analyst, with a significant focus on e-commerce platforms and digital transformation.
• Proven experience in requirements gathering, process mapping, and documentation.
• Strong understanding of e-commerce business models, operations, and key functionalities.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in business analysis tools and methodologies (e.g., UML, Agile, Waterfall).
• Experience with project management software is a plus.
• Strong communication, presentation, and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
• Ability to work independently and as part of a collaborative team.
• Detail-oriented with a commitment to delivering high‑quality work.
• Experience in data analysis and reporting is beneficial.
• Certifications such as CBAP are a plus.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Opportunities for professional development and continuous learning.
• A hybrid work model providing flexibility.
• Dynamic and engaging work environment in Kimberley.
• Generous annual leave and paid holidays.
• Employee wellness programs.
• Chance to shape the strategic direction of a growing e-commerce business.
• Collaborative and supportive team culture.