Engagement Manager

Decision Inc.; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Decision Inc. is seeking an Engagement Manager to join our Data Information and Analytics team in Johannesburg. You will oversee delivery across client projects, drive profitability, and ensure quality while leading cross-functional teams.

The role requires strong communication, sales mindset, and leadership with experience in consulting and financial planning tools. You will translate technical concepts for business stakeholders and manage client relationships to grow opportunities.

Qualifications

• Degree in Informatics, Finance or Computer Science and at least 3 years in a management role.
• Experience in consulting services and with EPM, financial planning, and analytic solutions.
• Strong communication, leadership, and stakeholder management with C‑Suite exposure.
• Ability to translate technical concepts for business stakeholders.

Responsibilities

• Lead project delivery with full accountability and ensure quality and profitability.
• Manage resource planning and team development including KPIs.
• Drive pre-sales, account management, and client engagement for new opportunities.
• Draft project proposals and costings with realistic timelines.
• Maintain client relationships and ensure satisfaction.

Skills

Communication

Sales

Management

Leadership

Problem-solving

Time management

Education

Degree in Informatics, Finance or Computer Science

Tools

Board

Workday

EPM

Job description

We are looking for a strong Engagement Manager to join our Data Information and Analytics teamwithin Decision Inc. Good communication, sales, managerial and leadership skills and relevant technical understanding is required. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.A great attitude with a high aptitude for learning and problem-solving.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world’s best technology to drive our client’s business ambitions forward into tomorrow’s reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Key Responsibility:

Delivery

• Full accountability for all projects within your clients
• Ensuring project quality
• Project profitability in line with scorecard
• Maintaining teams resource planning applications
• Managing expectations and ensuring we deliver on our promise

Team

• The Development/Career Plan for individual team members
• Measuring of individual KPIs against scorecard for team members
• Ensuring the necessary skills and certifications of your team
• Administration of team (Leave, Technical Sessions, Event attendance, Time Sheets etc.)
• Monitoring and maintaining staff loyalty & employee satisfaction for your team members

Clients

• Keeping the client first and ensuring satisfaction to expectations
• Managing your own sales targets for your client allocations
• Perform pre-sales and sales activities during project sales cycles
• Performing account management activities within your client base
• Actively engaging with clients on new project work
• Identifying and driving on-sell/up-sell within your clients
• Preparing and managing action plans & targets for your clients
• Identifying and assisting with new leads and opportunities
• Performing project scoping activities (new and existing clients)
• Preparing realistic timelines & costing for new projects
• Drafting project proposals including business value proposition

Who Do You Need To Be?

• High energy individual who is self-motivated
• Relevant Degree in Informatics, Finance or Computer Science.
• Minimum 3 years' experience in management role
• Experience within consulting service environment.
• Proven experience with EPM, financial planning, and analytical solutions, including Board and Workday.
• Knowledge of Financial Planning processes and tools
• Strong problem-solving skills and good communication skills, both written and verbal
• Strong leadership capabilities with the expertise to deal with C‑Suite level executives and
• stakeholders
• Ability to explain technical concepts to businesspeople in a language they understand, and
• business requirements to technical people
• Ability to successfully manage and maintain strong relationships with a team and clientsli>
• Effective planning and organizational skills
• Excellent time management skills
• Passionate and ambitious to deliver on the company's strategic plan
• Passionate about people and the career development of all reports