Senior Duty Manager — Luxury Hotel, Plettenberg Bay

Kendrick Recruitment; Plettenberg Bay; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Kendrick Recruitment is seeking a Senior Duty Manager for a prestigious luxury hotel in Plettenberg Bay. This role offers a clear path toward an Assistant General Manager position as the hotel grows.

Strong leadership, guest service excellence and the ability to manage multiple departments are essential. Ideal candidates bring 3–5 years in duty management within luxury hospitality, a hands-on leadership style, and a proactive approach to guest satisfaction.

Qualifications

• Minimum 3–5 years’ experience in a similar duty management or operational role within a luxury hospitality environment.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Well-groomed and professional presentation.
• Computer literate with a good understanding of hotel systems and Microsoft Office

Responsibilities

• Oversee daily operations across all departments to ensure smooth and efficient service delivery.
• Ensure all guest interactions are handled professionally and with genuine care.
• Maintain high levels of guest satisfaction through attention to detail and service excellence.
• Support the General Manager in administrative and operational duties.
• Lead and motivate the team to maintain the hotel’s luxury standards.
• Assist in managing stock control, scheduling, staff performance and training.
• Monitor and improve service standards and procedures.
• Act as Manager on Duty when required, ensuring seamless communication between departments

Skills

Leadership

Guest service

Problem solving

Communication

Team management

Job description

Kendrick Recruitment is seeking a Senior Duty Manager for a prestigious luxury hotel in Plettenberg Bay. This role offers a clear path toward an Assistant General Manager position as the hotel grows.

Strong leadership, guest service excellence and the ability to manage multiple departments are essential. Ideal candidates bring 3–5 years in duty management within luxury hospitality, a hands-on leadership style, and a proactive approach to guest satisfaction.