Senior Digital Program Manager: Analytics & Growth

Adaptive & Co; South Africa; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

24 days annual leave, public holidays,

Birthday off

Weekly knowledge-sharing and upskiling

Job summary

Adaptive & Co is a data intelligence consultancy helping global brands with measurement strategy, GA4/GTM, CMP, analytics, data visualisation, BI, paid media, and training. We are hiring a Program Manager to lead complex client programmes across analytics, data and performance marketing, from scoping through to execution.

You'll be the operational bridge between clients and a multidisciplinary team, accountable for delivery performance, client retention and growth, and will mentor Digital

Qualifications

• 5+ years in project management within digital marketing, analytics, or technology consultancy or agency environments
• A track record of managing a portfolio of concurrent client engagements with accountability for margin and retention
• Commercial and financial control of a multi-client portfolio: margin, forecasting, budget tracking and billing
• Delivery leadership on complex, multi-pillar digital analytics and performance marketing programmes
• Client leadership at senior level: you've owned stakeholder relationships and run retention and expansion conversations
• Experience mentoring or informally leading other project managers
• Process and systems thinking, and proficiency with Jira (or similar), Harvest (or similar), and AI tools in delivery workflows
• Clear written and verbal communication, and confidence presenting to executive client stakeholders and internal delivery teams

Responsibilities

• Lead complex, multi-pillar engagements end-to-end: create the blueprint, the execution roadmap and the resource schedule, and own the outcome
• Plan and allocate resources to sprints across pods, balancing delivery, margin and practitioner wellbeing
• Own project health across your portfolio: forecast profitability and margin, act early on scope creep and budget deviation, and surface risks before they become slips
• Hold every deliverable, specification and client report to a client-ready standard
• Own retention and growth for your clients: know the renewal position on every retainer a quarter out, propose a next step on every project, and log upsell and cross-service opportunities in HubSpot
• Act as a strategic partner to senior client stakeholders, leading kick-offs, status meetings, account reviews, and client roadmaps
• Lead effort estimation, scheduling, and SOW drafting for new and expansion work, and keep SOWs, change requests, and billing current
• Own the post-launch warranty process, client handover and contingency planning
• Mentor our Digital Project Managers on scoping, commercial control and client communication, and review their blueprints and SOWs
• Deputise for the Project Management Lead on the weekly delivery review, capacity check, and PM meeting
• Contribute to how we work: templates, retrospective findings, the PM playbook, and AI adoption (Gemini, Claude, Rovo) in delivery workflows

Skills

Delivery leadership

Portfolio management

Client leadership

Mentoring

Process & systems thinking

Communication

5+ years PM experience

Tools

Jira

Harvest

AI tools

HubSpot

Job description

Adaptive & Co is a data intelligence consultancy helping global brands with measurement strategy, GA4/GTM, CMP, analytics, data visualisation, BI, paid media, and training. We are hiring a Program Manager to lead complex client programmes across analytics, data and performance marketing, from scoping through to execution.

You'll be the operational bridge between clients and a multidisciplinary team, accountable for delivery performance, client retention and growth, and will mentor Digital