Senior Digital Growth & Client Success Manager

Placements24; Gauteng; À distance; ZAR 600 000 - 840 000; Plein temps

Résumé du poste

Tree Traction is seeking a Senior Client Success Manager to own a book of tree service clients from onboarding to growth. You will serve as the primary contact via phone, text, and email, ensuring campaigns are approved on time and onboarding is smooth.

You will manage enterprise accounts, upsell to larger plans, and collaborate with Marketing Strategists to improve ROI month over month. Remote role (South Africa) with SCT/after-hours support as needed.

Qualifications

• Experience owning client relationships at a marketing agency/marketing SAAS.
• Proven track record of growing accounts via upsell/expansion.
• Regular live client contact (calls/meetings) to drive results.

Responsabilités

• Be the main point of contact for your book of tree service clients by phone, text and email.
• Get every client's campaigns approved on time for print deadlines.
• Own onboarding after the sale and set expectations with clients.
• Manage enterprise accounts and relationships.
• Grow the book by upselling to larger plans.
• Collaborate with Marketing Strategists on targeting and creative to raise ROI.

Connaissances

Client relationships

Upselling

Marketing know-how

Lead generation

Fluent English

Outils

Slack

ClickUp

GoHighLevel

Description du poste

Senior Client Success Manager

Tree Traction

Posted today

Job Description

Tree Traction helps tree service companies get predictable, exclusive, high-value leads through hyper-targeted direct mail. We're the only company in the US that tracks direct mail street by street, with unique phone numbers, so our clients see exactly what every campaign brings in. We're on the lookout for a Senior Client Success Manager to own a book of tree service clients from onboarding to growth, and be the person they trust to scale their business with us.

Type: Full-time contractor

Location: Remote (South Africa)

Schedule: 7 AM to 4 PM Mountain Time (MST), Monday to Friday, plus urgent client requests after hours.

Reports to: our Operations Manager.

What you'll do day-to-day

• Be the main point of contact for your book of tree service clients by phone, text and email. Your book ramps up over your first 3 months.

• Get every client's campaigns approved on time, so their weekly and semi-monthly direct mail is ready for print by the weekly deadline.

• Own onboarding after the sale: set the right expectations, get clients excited about their decision, and collect everything we need to get to work.

• Manage our enterprise accounts and the relationships that come with them.

• Grow your book by upselling clients onto larger plans that bring them more inbound calls each month.

• Work with our Marketing Strategists on targeting and creative to raise each client's ROI month over month, and pass on what clients say about their areas and mailer designs.

• Help improve how we work: flag app and dashboard issues to our Systems team, test new dashboards and suggest better processes.

• Work in Slack, ClickUp, GoHighLevel and the Tree Traction app, with Claude to work faster. We'll train you on all of them.

What success looks like

• In the first 2 weeks: you’ve completed all CSA and company training, can explain our company, product and vision with confidence, have built relationships with the other CSAs and your manager, and are taking on your first clients.

• By day 30: you handle 100% of onboarding, from introduction calls to check-ins, without help, and you're confident in expansion conversations.

• By day 60: you’ve expanded or upsold your client base, run every client’s check-ins and reviews, advise clients alongside your Marketing Strategist, and have a working feedback loop with Operations and Systems.

• By the end of year one: your book holds at 100% net revenue retention (NRR) every month, with smooth onboarding and strong client relationships.

You're a fit if you have

• Experience owning client relationships at a marketing agency/marketing SAAS, as a Client Success Manager (or equivalent title), or an AE who managed clients after the close.

• A track record of growing accounts: you’ve owned an upsell, expansion or sales target and can show us your numbers.

• Regular, live contact with clients: monthly strategy sessions and real phone or video calls, not just email.

• Marketing and lead generation know-how: you understand lead flow, conversion rates and ROI well enough to explain to a client why their numbers look the way they do.

• The relationship skills to get clients talking: so they tell you how they actually feel, frustrations included.

• Fluent written and spoken English, with near-perfect grammar and spelling for US clients.

Nice to have

• Experience working with US clients.

• You use AI tools every day to work faster.

• Comfort with data, reporting and CRMs.

Probably not a fit if

• Your experience is in support, entry-level or high-volume