Customer Success Manager

Secure Line Marketing; South Africa; Vor Ort; ZAR 320.000 - 520.000; Vollzeit

Zusammenfassung

Secure Line Marketing is seeking a Customer Success Manager to be the main point of contact for our US-based fence and deck contractor clients. You will nurture relationships with warmth, listen to goals, and ensure weekly progress updates.

Collaborate with SEO, Google Ads, and web teams to deliver on promises, manage expectations, and schedule monthly review calls. The role requires 2+ years in account management or customer success and strong organizational and English communication skills.

Qualifikationen

• 2+ years in account management or customer success.
• Experience at a marketing agency or managing multiple client accounts.
• Proficient with CRM and project management tools and reporting.

Aufgaben

• Be the main point of contact for clients, handling all communication on their accounts with patience and care.
• Get to know each client personally, their goals and what a win looks like for them.
• Provide weekly progress updates, deliverables and wins to clients.
• Hold monthly review calls to walk clients through results and plans for the month ahead.
• Collaborate with operations and delivery teams (SEO, ads, web) to keep accounts organized and on track.

Kenntnisse

Account management

Customer success

Communication

Organization

Client relations

Tools

CRM tools

ClickUp

Reporting tools

Jobbeschreibung

Company Description: Secure Line Marketing specializes in internet marketing for fence and deck companies across the US. Our team is growing fast and our brand is becoming more and more recognized in our niche. We perform a full stack of digital marketing services (websites, SEO, Google Ads, Facebook Ads and Local Service Ads) specifically for our niche, and we're looking to add a key person to our team.

About the role:

Our clients are hardworking fence and deck contractors who trust us with their business. We're looking for a Customer Success Manager who will be their main point of contact and the person who makes them feel truly cared for. This role needs very strong people skills and very strong organization skills. Most of all, we're looking for a gentle soul who genuinely cares about people and shows it in every call, email and message.

What you'll do:

• Be the main point of contact for your clients, handling all communication on their accounts and answering questions and concerns with patience and care
• Get to know each client personally: their goals, their worries, and what a win looks like for them
• Make sure every client hears from us at least once a week with progress updates, deliverables and wins
• Hold monthly review calls to walk clients through their results and the plan for the month ahead
• Work closely with our operations and delivery teams (SEO, Google Ads, Meta Ads, web) to keep every account organized, on track and delivered on time
• Notice early when a client is unhappy or at risk, raise it with the team, and help make it right
• Add a personal touch to monthly reports so they never feel cold or automated
• Handle simple client requests yourself, like swapping a photo or editing copy on a page

You're the right fit if:

• People feel at ease with you. You have a natural warmth and kindness that comes through on calls, in emails and in every interaction
• You really care about people. You listen, you remember the details, and you follow up without being asked
• You're highly organized. You can juggle many client relationships and tasks without anything slipping through the cracks
• You stay calm and gentle in hard conversations, even when a client is frustrated
• You communicate clearly and kindly in both written and spoken English
• You take feedback well and give it thoughtfully
• 2+ years in account management or customer success
• Experience at a marketing agency or managing multiple client accounts
• Comfort with CRM tools, project management tools like ClickUp, and reporting

If clients end their calls with you feeling cared for and better about their business than when they started, you're exactly who we're looking for.