Senior Desktop Engineer

Disruptive IT (PTY) LTD; Richards Bay; On-site; ZAR 268,000 - 357,000; Part time

Job summary

Disruptive IT (Pty) Ltd is seeking an experienced Senior End User Computing (EUC) Support Engineer for a three-month contract in Richards Bay. The role combines onsite and remote support to maintain end-user computing infrastructure and ensure efficient IT service delivery in a corporate environment.

The ideal candidate has 5+ years in EUC or desktop support, strong Windows 10/11 knowledge, and proficiency with Microsoft 365, Active Directory and ITSM tools such as ServiceNow.

Qualifications

• Minimum 5 years' experience in EUC, Desktop Support or IT Technical Support.
• Proven experience providing IT support within a corporate or enterprise environment.
• Strong technical knowledge of Windows 10/11 operating systems.
• Proficiency in Microsoft 365 application support and administration.
• Hands-on experience with Active Directory and Microsoft Entra ID (Azure AD).
• Knowledge of VPNs, TCP/IP, DNS, DHCP and general networking fundamentals.
• Experience with IT service management tools such as ServiceNow or equivalent.
• Strong troubleshooting, diagnostic and problem-solving abilities.
• Excellent communication, customer service and interpersonal skills.
• Ability to work independently and manage multiple technical incidents.

Responsibilities

• Provide onsite and remote desktop and laptop support to end users.
• Diagnose and resolve hardware, software, operating system, network and peripheral issues.
• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners and mobile devices.
• Perform Windows 10/11 operating system installations, deployments, upgrades and patching.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel and PowerPoint.
• Administer user accounts, permissions, password resets and access rights through Active Directory and Microsoft Entra ID (Azure AD).
• Troubleshoot VPN connectivity and basic network-related issues.
• Log, track, update and resolve incidents and service requests using ITSM platforms such as ServiceNow.
• Escalate complex technical incidents to appropriate support teams and vendors.
• Maintain accurate IT asset records, technical documentation and support reports.
• Ensure compliance with client IT security policies, operational procedures and health and safety requirements.
• Deliver professional technical support while meeting agreed service levels.

Skills

Windows 10/11

Microsoft 365

Active Directory

VPN basics

Communication skills

Education

Relevant IT qualification

Tools

ServiceNow

Azure Entra ID

Job description

Disruptive IT is seeking an experienced and technically proficient Senior End User Computing (EUC) Support Engineer for a three-month contract supporting one of our enterprise clients in Richards Bay.

The successful candidate will be responsible for providing onsite and remote technical support, troubleshooting complex IT issues, maintaining end-user computing infrastructure, and ensuring efficient IT service delivery within a corporate environment.

Key Responsibilities

• Provide onsite and remote desktop and laptop support to end users.
• Diagnose and resolve hardware, software, operating system, network and peripheral issues.
• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners and mobile devices.
• Perform Windows 10/11 operating system installations, deployments, upgrades and patching.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel and PowerPoint.
• Administer user accounts, permissions, password resets and access rights through Active Directory and Microsoft Entra ID (Azure AD).
• Troubleshoot VPN connectivity and basic network-related issues.
• Log, track, update and resolve incidents and service requests using ITSM platforms such as ServiceNow.
• Escalate complex technical incidents to appropriate support teams and vendors.
• Maintain accurate IT asset records, technical documentation and support reports.
• Ensure compliance with client IT security policies, operational procedures and health and safety requirements.
• Deliver professional technical support while meeting agreed service levels.
  

Minimum Requirements

• Minimum 5 years' experience in EUC, Desktop Support or IT Technical Support.
• Proven experience providing IT support within a corporate or enterprise environment.
• Strong technical knowledge of Windows 10/11 operating systems.
• Proficiency in Microsoft 365 application support and administration.
• Hands-on experience with Active Directory and Microsoft Entra ID (Azure AD).
• Knowledge of VPNs, TCP/IP, DNS, DHCP and general networking fundamentals.
• Experience with IT service management tools such as ServiceNow or equivalent.
• Strong troubleshooting, diagnostic and problem-solving abilities.
• Excellent communication, customer service and interpersonal skills.
• Ability to work independently and manage multiple technical incidents.
  

Qualifications and Additional Requirements

• Relevant IT qualification advantageous.
• CompTIA A+, Network+ or Microsoft certifications advantageous.
• Clear criminal record and willingness to undergo background verification.
• Valid driver's licence and reliable own transport.
• Must be based in Richards Bay or surrounding areas, or able to commute reliably at own cost.
• Must be available to commence at the end of December 2026.
• Must be willing to comply with all client-specific health and safety requirements, including wearing appropriate PPE.
  

Contract Details

• Three-month fixed-term contract.
• Onsite deployment in Richards Bay.
• Potential candidates must be available for the full contract duration.
  

Disruptive IT (Pty) Ltd is an equal opportunity employer.