Junior Desktop Engineer

Disruptive IT (PTY) LTD; Richards Bay; On-site; ZAR 180,000 - 300,000; Part time

Benefits offered by this job

Onsite in Richards Bay

Job summary

Disruptive IT (Pty) Ltd is recruiting two experienced Junior End User Computing (EUC) Support Engineers for a three-month contract with an enterprise client based in Richards Bay. The role requires hands-on corporate IT support experience and the ability to assist end users with a range of Windows/M365 issues.

The position is onsite in Richards Bay and suitable for candidates with 2–3 years in EUC/desktop support. Availability to commence at contract start date is essential.

Qualifications

• 2–3 years' practical experience in EUC, Desktop Support, or IT Helpdesk.
• Corporate/enterprise IT support background.
• Experience with Windows 10/11 and MS 365.
• Basic AD and networking knowledge.

Responsibilities

• Provide first-line onsite desktop and laptop support to end users.
• Diagnose and resolve hardware, software and operating system issues.
• Install, configure and troubleshoot Windows desktops and laptops.
• Support Windows 10/11 operating systems and Microsoft 365 applications.
• Assist users with Outlook, Teams, Word, Excel and other Microsoft Office applications.
• Perform basic Active Directory administration tasks including password resets and account unlocks.
• Troubleshoot printers, scanners, peripherals and basic connectivity issues.
• Log, update, track and resolve incidents and service requests using ITSM platforms such as ServiceNow.
• Assist with workstation installations, equipment relocations and IT asset verification.
• Perform basic network troubleshooting including LAN, Wi‑Fi and connectivity issues.
• Escalate unresolved technical incidents to senior engineers.
• Maintain accurate support records and technical documentation.
• Follow client IT policies, security procedures and health and safety requirements.
• Provide professional, efficient and customer-focused technical support.

Skills

EUC/Desktop Support

Helpdesk Experience

Windows 10/11

Microsoft 365

Active Directory

Networking basics

ITSM ServiceNow

Troubleshooting

Communication

Teamwork

Education

IT qualification

CompTIA A+ / Network+

Tools

ServiceNow

Job description

Disruptive IT is recruiting two experienced Junior End User Computing (EUC) Support Engineers for a three-month contract with an enterprise client based in Richards Bay.

We are looking for candidates who already have practical corporate IT support experience and can confidently provide technical assistance to end users.

Please note: This is not an entry-level or graduate position. Previous hands-on IT support experience is essential.

Key Responsibilities

• Provide first-line onsite desktop and laptop support to end users.
• Diagnose and resolve common hardware, software and operating system issues.
• Install, configure and troubleshoot Windows desktops and laptops.
• Support Windows 10/11 operating systems and Microsoft 365 applications.
• Assist users with Outlook, Teams, Word, Excel and other Microsoft Office applications.
• Perform basic Active Directory administration, including password resets, account unlocks and user access support.
• Troubleshoot printers, scanners, peripherals and basic connectivity issues.
• Log, update, track and resolve incidents and service requests using ITSM platforms such as ServiceNow.
• Assist with workstation installations, equipment relocations and IT asset verification.
• Perform basic network troubleshooting, including LAN, Wi‑Fi and connectivity issues.
• Escalate unresolved technical incidents to senior engineers or relevant support teams.
• Maintain accurate support records and technical documentation.
• Follow client IT policies, security procedures and health and safety requirements.
• Provide professional, efficient and customer-focused technical support.

Minimum Requirements

• 2-3 years' practical experience in EUC, Desktop Support, IT Helpdesk or IT Technical Support.
• Previous experience supporting end users within a corporate or enterprise IT environment.
• Working knowledge of Windows 10/11.
• Experience supporting Microsoft 365 applications.
• Basic knowledge of Active Directory and user account administration.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, LAN and Wi‑Fi.
• Experience troubleshooting desktops, laptops, printers and peripherals.
• Familiarity with incident and service request management systems such as ServiceNow or equivalent.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a technical support team.

Qualifications and Additional Requirements

• Relevant IT qualification advantageous.
• CompTIA A+ and/or Network+ certifications advantageous.
• Clear criminal record and willingness to undergo background verification.
• Valid driver's licence and reliable own transport.
• Must be based in Richards Bay or surrounding areas, or able to commute reliably at own cost.
• Must be available to commence at the end of December 2026.
• Must be willing to comply with client-specific health and safety requirements, including wearing appropriate PPE.

Contract Details

• Three-month fixed-term contract.
• Two positions available.
• Onsite deployment in Richards Bay.
• Candidates must be available for the full contract duration.

Applications from candidates without previous hands-on IT support experience will not be considered.

Disruptive IT (Pty) Ltd is an equal opportunity employer.