Senior Customer Relations Manager - Hybrid (Bloemfontein)

Placements24; Bloemfontein; Hybride; ZAR 550 000 - 850 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

Hybrid work model

Professional development opportunities

Bonuses and incentives

Generous annual leave

Résumé du poste

Placements24 is seeking a seasoned Customer Relations Manager to join our team in Bloemfontein, offering a hybrid work model that blends office presence with remote flexibility. You will lead client relationships, ensuring satisfaction, loyalty, and long-term engagement across multiple accounts.

Ideal candidates have 5+ years in customer relations or account management, strong communication and leadership skills, and hands-on CRM experience (Dynamics 365, Zoho CRM) to drive superior service and

Qualifications

• Minimum of 5 years in customer relations, account management, or related customer-facing role.
• Proven ability to build and maintain trust-based relationships with clients.
• Excellent verbal and written communication skills, with strong presentation abilities.
• Experience with CRM software (Dynamics 365, Zoho CRM).
• Hybrid work capacity in Bloemfontein (office and remote).

Responsabilités

• Develop strategies to enhance customer satisfaction and retention.
• Manage a portfolio of key client accounts as primary contact.
• Address and resolve customer inquiries, complaints, and issues promptly.
• Conduct regular client meetings and business reviews to understand evolving needs.
• Monitor customer feedback channels and identify areas for improvement.
• Collaborate with sales, marketing, product to ensure a seamless customer experience.
• Analyze customer data to identify trends, opportunities, and risks.
• Train and mentor junior customer service representatives on best practices.
• Ensure consistent delivery of high-quality customer service across all touchpoints.

Connaissances

Customer relations

Account management

Verbal communication

Written communication

Leadership

Problem solving

CRM software

Stakeholder management

Presentation skills

Formation

Bachelor's degree in Business Administration/Marketing

Outils

Dynamics 365

Zoho CRM

Description du poste

Placements24 is seeking a seasoned Customer Relations Manager to join our team in Bloemfontein, offering a hybrid work model that blends office presence with remote flexibility. You will lead client relationships, ensuring satisfaction, loyalty, and long-term engagement across multiple accounts.

Ideal candidates have 5+ years in customer relations or account management, strong communication and leadership skills, and hands-on CRM experience (Dynamics 365, Zoho CRM) to drive superior service and