Senior Customer Solutions Specialist – ERP/SaaS

Klipboard; Stellenbosch; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Klipboard is seeking a Customer Solution Specialist to onboard new customers and drive value from Skynamo within the product function. You will engage with customers, design solutions, and manage implementations, while supporting pre-sales activities and helping reduce friction with our ERP integrations.

The role emphasizes front-line customer support, after-hours rotation, and occasional travel. Core hours are 9am-3pm with in-office expectations in Stellenbosch, South Africa.

Qualifications

• Experience with ERP/CRM and data analytics tools.
• Bachelor-level degree in business/IT/CS or related field.
• Strong customer-facing and problem-solving skills.

Responsibilities

• Onboard new customers and develop existing accounts.
• Provide solution design and implementation management.
• Offer pre-sales support and collect customer insights for product improvements.
• Mentor junior team members and collaborate with the sales team.

Skills

ERP/CRM experience

Data analytics

Microsoft Office

Customer facing

Education

Bachelor's degree in business/IT/CS

Tools

Sage Evolution

Acumatica

Syspro

Job description

Klipboard is seeking a Customer Solution Specialist to onboard new customers and drive value from Skynamo within the product function. You will engage with customers, design solutions, and manage implementations, while supporting pre-sales activities and helping reduce friction with our ERP integrations.

The role emphasizes front-line customer support, after-hours rotation, and occasional travel. Core hours are 9am-3pm with in-office expectations in Stellenbosch, South Africa.