Customer Solutions Specialist – SaaS & ERP

Automatic Data Processing, Inc.; Johannesburg; On-site; ZAR 540,000 - 900,000; Full time

Job summary

Klipboard is seeking an Intermediate Customer Solution Specialist in Johannesburg to drive onboarding and ongoing value for customers, including solution design and implementation management.

You will collaborate with the product and sales teams, identify opportunities for product development, provide pre-sales insights, and support customers across time zones with occasional travel and in-office core hours 9am–3pm.

Qualifications

• 3–5 years in customer-facing roles in software/SaaS.
• Experience in solution design, implementation and customer retention.
• Bachelor's degree in business administration, IT, or a related field.

Responsibilities

• Onboard new customers and drive adoption of Skynamo.
• Design and implement solutions to meet customer needs.
• Collaborate with sales/product teams to identify improvement opportunities.
• Provide pre-sales support and customer insights to the sales team.
• Mentor junior and intermediate customer success specialists.
• Manage after-hours support as part of a team rotation.

Skills

ERP software

CRM software

WMS

Data analytics

MS Office

Education

Bachelor's degree

Tools

Sage Evolution

Acumatica

Syspro

Job description

Klipboard is seeking an Intermediate Customer Solution Specialist in Johannesburg to drive onboarding and ongoing value for customers, including solution design and implementation management.

You will collaborate with the product and sales teams, identify opportunities for product development, provide pre-sales insights, and support customers across time zones with occasional travel and in-office core hours 9am–3pm.