Customer Solutions Specialist — SaaS/ERP Expert

Klipboard group; Johannesburg; On-site; ZAR 520,000 - 780,000; Full time

Job summary

Klipboard is seeking an Intermediate Customer Solution Specialist in Johannesburg to onboard new customers, design solutions, and manage implementation. The role includes pre-sales support, post-implementation care, and occasional travel to support clients across the region.

You will work with the product team to ensure customer value, minimize escalations, and mentor junior specialists while maintaining strong client relationships.

Qualifications

• Experience with ERP/WMS/CRM software in a software/SaaS environment.
• Bachelor’s degree in a related field or business administration.
• Strong analytical and problem-solving skills are required.

Responsibilities

• Onboard new customers and drive continued adoption of Skynamo.
• Design solutions and manage implementation for customers.
• Provide frontline and pre-sales support, including after-hours rotation.
• Mentor and coach junior CS specialists and share product insights.
• Collaborate with sales to identify opportunities and reduce issues.

Skills

Accounting software

ERP systems

WMS experience

CRM experience

Education

Bachelor's degree

Tools

Sage Evolution

Acumatica

Syspro

Microsoft Office

Job description

Klipboard is seeking an Intermediate Customer Solution Specialist in Johannesburg to onboard new customers, design solutions, and manage implementation. The role includes pre-sales support, post-implementation care, and occasional travel to support clients across the region.

You will work with the product team to ensure customer value, minimize escalations, and mentor junior specialists while maintaining strong client relationships.