Customer Solution Architect – Onboarding & Success

MAM Software Inc.; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Klipboard seeks an Intermediate Customer Solution Specialist to join our Johannesburg office. You will onboard new customers and advance the ongoing deployment of Skynamo solutions, coordinating with product and sales teams to ensure value delivery.

You will analyze client needs, design solutions, and manage implementation while proactively reducing support tickets. Travel and after-hours support are expected on occasion as part of a global service model.

Qualifications

• Bachelor's degree in business administration or related field.
• 3–5 years in customer-facing roles in software/SaaS.
• Experience in solution design, implementation and customer retention.

Responsibilities

• Increase customer usage of Skynamo.
• Consult with customers to advise on best paths forward.
• Identify product development opportunities within customers' systems.
• Provide pre-sales support and customer insights.
• Mentor and coach junior team members.
• Manage onboarding and ongoing implementation for customers.

Skills

ERP software

CRM software

Data analytics

Microsoft Office

Customer facing

Education

Bachelor's degree in business administration

Tools

Sage Evolution

Acumatica

Syspro

Job description

Klipboard seeks an Intermediate Customer Solution Specialist to join our Johannesburg office. You will onboard new customers and advance the ongoing deployment of Skynamo solutions, coordinating with product and sales teams to ensure value delivery.

You will analyze client needs, design solutions, and manage implementation while proactively reducing support tickets. Travel and after-hours support are expected on occasion as part of a global service model.