Customer Solutions Engineer – ERP/SaaS

Klipboard; Johannesburg; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Klipboard is seeking a Customer Solution Specialist to drive adoption and value for customers of Skynamo. You will onboard new clients, design solutions, and partner with product to address usage gaps. The role emphasizes proactive and reactive product development, with occasional after-hours support.

You will collaborate across teams to ensure customer satisfaction and continued retention. Based in Johannesburg, this in-office role requires strong communication, problem-solving, and mentoring

Qualifications

• 3–5 years in customer-facing roles in software/SaaS, focusing on solution design, implementation and retention
• Experience with ERP/WMS/CRM software and data analytics tools
• Strong written and verbal communication skills, with ability to consult on product development and customer needs
• Ability to mentor junior team members and work in a fast-moving, global environment

Responsibilities

• Increase customer usage of Skynamo and awareness of its full functionality
• Provide solution design and implementation guidance for customers
• Support pre-sales activities as needed by the sales team
• Collaborate with product and sales teams to identify enhancements and reduce support tickets
• Mentor and coach junior CS specialists
• Participate in after-hours support on a rotational basis

Skills

Excellent communication

Customer facing

Mentoring

Team oriented

Learning mindset

Empathy

Problem solving

Active listening

Attention to detail

Accountability

Education

Bachelor's degree in business administration, Industrial Engineering, Information Technology, or related field

Tools

Sage Evolution

Acumatica

Syspro

Microsoft Office

Job description

Klipboard is seeking a Customer Solution Specialist to drive adoption and value for customers of Skynamo. You will onboard new clients, design solutions, and partner with product to address usage gaps. The role emphasizes proactive and reactive product development, with occasional after-hours support.

You will collaborate across teams to ensure customer satisfaction and continued retention. Based in Johannesburg, this in-office role requires strong communication, problem-solving, and mentoring