Customer Solutions Specialist - ERP/SaaS Expert

Kerridge Commercial Systems; Johannesburg; On-site; ZAR 540,000 - 780,000; Full time

Job summary

Klipboard is seeking a Customer Solution Specialist focused on onboarding and expanding value for customers using Skynamo. You will engage with clients to design and implement solutions, ensure adoption of full functionality, and collaborate with sales for pre-sales support.

The role is primarily in-office with occasional travel. You will work under the Head of Customer Experience in the product function, bridging customer needs with product development and lifecycle management.

Qualifications

• Bachelor's degree in business administration, Industrial Engineering, IT, CS, or a related field.
• 3–5 years in customer-facing roles in software/SaaS, focusing on solution design, implementation and retention.
• Strong business acumen: understand client problems and context.
• Responsive to customer needs and requirements; proactive problem solver.
• Strong analytical skills to identify trends and patterns.
• Mentoring and coaching capabilities.
• Active listening and excellent interpersonal, written and verbal communication.
• High accountability, organisation and team orientation.
• Proactive mindset, learning mindset and humility.
• Empathy and comfort with ambiguity.

Responsibilities

• Increase customer usage of Skynamo and awareness of full functionality.
• Consult with customers to understand the underlying reasons and advise on best paths forward.
• Influence product development based on customer needs.
• Identify product development opportunities within customers' technical and operational systems.
• Reduce support tickets by improving configurations and addressing recurring issues.
• Reduce maintenance burden via well-configured solutions meeting customer needs.
• Collaborate with sales for pre-sales support and customer insights.
• Mentor and coach junior and intermediate customer success specialists.
• Adopt a learning mindset and continuously seek improvement.
• Occasionally travel and provide after-hours support as needed.

Skills

ERP software

CRM software

Data analytics

Microsoft Office

Education

Bachelor's degree

Tools

Sage Evolution

Acumatica

Syspro

Job description

Klipboard is seeking a Customer Solution Specialist focused on onboarding and expanding value for customers using Skynamo. You will engage with clients to design and implement solutions, ensure adoption of full functionality, and collaborate with sales for pre-sales support.

The role is primarily in-office with occasional travel. You will work under the Head of Customer Experience in the product function, bridging customer needs with product development and lifecycle management.