Customer Solutions Specialist – SaaS/ERP

Kerridge Commercial Systems; Stellenbosch; On-site; ZAR 550,000 - 850,000; Full time

Job summary

Klipboard is seeking a Customer Solution Specialist to drive onboarding and ongoing success for customers, focusing on solution design and implementation management. The role interfaces with the Head of Customer Experience and the product team to ensure customer value and satisfaction.

You will engage with customers across the world, balance proactive product development with reactive problem-solving, and support the sales team with pre-sales activities.

Qualifications

• Experience with accounting, ERP, WMS, or CRM software, data analytics tools, and proficiency in Microsoft Office Suite.
• 3–5 years in customer-facing roles in software/SaaS focusing on solution design, implementation and retention.
• Bachelor’s degree in business or technology.
• Strong business acumen and problem-solving mindset.

Responsibilities

• Increase customer usage of Skynamo and awareness of the full functionality.
• Consult with customers to understand the why and advise on best paths for Skynamo or their ERP.
• Influence product development and identify opportunities inside customers' technical and operational systems.
• Reduce support tickets by addressing recurring issues and ensuring well-configured solutions.
• Provide pre-sales support and customer insights in collaboration with the sales team.
• Mentor and coach junior and intermediate customer success specialists.
• Demonstrate a learning mindset, curiosity, and willingness to continuously improve.

Skills

ERP systems

CRM software

Data analytics

MS Office

Education

Bachelor's degree in business administration, Industrial Engineering, Information Technology, or related field

Tools

Sage Evolution

Acumatica

Syspro

Job description

Klipboard is seeking a Customer Solution Specialist to drive onboarding and ongoing success for customers, focusing on solution design and implementation management. The role interfaces with the Head of Customer Experience and the product team to ensure customer value and satisfaction.

You will engage with customers across the world, balance proactive product development with reactive problem-solving, and support the sales team with pre-sales activities.