Air Freight Senior Specialist

Deutsche Post; South Africa; Presencial; ZAR 720.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career development opportunities

Global company environment

Descripción de la vacante

DHL Global Forwarding, a part of Deutsche Post DHL, is seeking an Air Freight Senior Specialist in South Africa. The role focuses on coordinating air shipments, acting as the primary contact for freight requests, and ensuring timely documentation and KPI achievement.

The ideal candidate has extensive air freight knowledge, strong communication skills, and a commercial mindset. Experience in customs clearance and a customer-focused approach are essential for success in this role.

Formación

• Extensive knowledge of Air Freight Logistics and Operations.
• Global Logistics and Geographical knowledge.
• Strong written and verbal communication skills.
• Ability to identify and meet customer needs in a timely manner.
• Commercial attitude with business sense.
• Good administration and organisational skills.
• Detail-oriented and results-driven.
• Proficient in Microsoft Office.
• Basic financial acumen (revenue, cost, gross profit).
• Experience in Customs Clearing and related processes.

Responsabilidades

• Coordinate the delivery and follow up of air shipments for customers.
• Serve as single point of contact for freight requests and information.
• Process and distribute required documents in receiving areas.
• Book shipments and optimize bookings per internal guidelines.
• Ensure customer requirements are met and correct deviations.
• Ensure timely completion of documents and timestamps per procedures.
• Provide front line customer contact and liaison with overseas stations.
• Monitor shipments until delivery and report status.
• Prepare and distribute import documents to carriers, consignee, and suppliers.
• Apply accurate tariffs on all shipments and maintain profitability.
• Identify and report new business opportunities; attend joint sales visits.
• Maintain relationships with colleagues and suppliers; monitor KPIs.

Conocimientos

Air Freight Logistics

Global Logistics

Strong communication

Customer needs

Commercial attitude

Administration

Results driven

MS Office

Financial acumen

Overtime (weekend)

Customs clearing experience

Educación

5 years related experience

Herramientas

MS Office

Descripción del empleo

Air Freight Senior Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Job purpose:

• Coordinates the delivery and follow up of air shipments on behalf of customer.
• To be the single point of contact for all freight requests and information.
• Processes, handles and distributes all required documents in the receiving areas
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures
• DHL Global Forwarding has an opening Air Freight Senior Specialist in Johannesburg, South Africa. Join us in connecting people and improving lives!
• In this Air Freight Senior Specialist position

• Provide front line contact with customer.
• Liaising with overseas stations and suppliers in order to arrange shipments.
• Monitoring and following up on shipments until delivery.
• Creates/confirms transport order to ensure delivery of the shipment to the final customer
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Import documents to counterparts(carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Ensuring the accurate tariffs application on all shipments billings.
• Managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• Performs IT systems related tasks to provide up to date information on shipment
• Attending to client queries as required.
• Making sure all operational KPI’s are met and maintained
• Monthly KPI reporting if required
• Handle customer complaints
• Develop and maintain customer relationships with existing customers.
• Manage the clients requirements outlined on client SOP and DHL GF Standard Work Manuals.
• Assist Airfreight Import Manager to meet department targets.
• Participates in joint Sales visits if necessary
• Identify and report new possible business opportunities.
• Maintain good relationships with colleagues in various operations. Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Maintains excellent relationships with suppliers
• Monitor shipments on a daily basis.
• Keeping record of the status of shipments.
• Raising CCM’s and OI’s where required.
• Capture and monitor system time stamps required for client status reports and KPI’s.
• Constantly demonstrating and living the values of DHL

Now, here is what we need from you!

• Extensive knowledge of Air Freight Logistics and Operations
• Global Logistics and Geographical knowledge
• Strong Communication skills (both written and verbal)
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Good administration skills
• Results driven and attention to details
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Weekend Overtime if required
• Experience: 10 Years’ experience within the scope of Customs Clearing/DA51/DA52/TDN/VDN/ Refunds/Duty Drawbacks/Bonded warehouse/Rebate stores/Stops/Provisional payments/
• Education: 5 years experiences directly related to the duties and responsibilities specified..

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.