Client Support Manager | Hybrid Lead for CX Excellence

Placements24; Stellenbosch; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Executive salary

Medical aid

Pension fund contributions

Leadership development opportunities

Zusammenfassung

Placements24 in Stellenbosch, Western Cape, is seeking an experienced Client Support Manager to lead a dynamic customer service team. This hybrid role combines in-office collaboration with remote work to deliver exceptional service and drive client satisfaction.

You will recruit, mentor, and manage the support staff, set performance goals, oversee operations, and partner with Sales and Product teams to ensure a seamless client experience. The role rewards leadership and strategic thinking.

Qualifikationen

• Bachelor's degree in Business Administration, Communications, or related field.
• Minimum of 5 years in customer support, with at least 2 years in a leadership role.
• Proven ability to lead and motivate a team.
• Strong understanding of customer support principles and best practices.

Aufgaben

• Lead, mentor, and manage a team of client support representatives.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Oversee daily operations of the customer support department, ensuring efficiency and quality.
• Set performance goals for the team and monitor progress.
• Handle escalated customer issues and ensure timely resolution.
• Analyze customer feedback and support data to identify areas for improvement.
• Collaborate with Sales, Product Development to ensure a cohesive customer experience.
• Develop and maintain departmental policies, procedures, and service standards.
• Recruit, hire, and train new members of the client support team.
• Manage the support budget and resource allocation effectively.

Kenntnisse

Team leadership

Customer support

CRM software

Data analysis

Interpersonal skills

Ausbildung

Bachelor's degree in Business Administration or related field

Tools

CRM software

Jobbeschreibung

Placements24 in Stellenbosch, Western Cape, is seeking an experienced Client Support Manager to lead a dynamic customer service team. This hybrid role combines in-office collaboration with remote work to deliver exceptional service and drive client satisfaction.

You will recruit, mentor, and manage the support staff, set performance goals, oversee operations, and partner with Sales and Product teams to ensure a seamless client experience. The role rewards leadership and strategic thinking.