Senior Community Support Manager - Remote First

Placements24; Johannesburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Remote work

Flexible hours

Professional development

Retirement plan

Paid time off

Job summary

Placements24 is seeking a Senior Community Support Manager for a fully remote role across South Africa. You will design, implement, and oversee community support initiatives, and build strong relationships with community stakeholders while leading a team of support professionals.

The ideal candidate has a Master’s in Social Work or related field, 7–10 years of progressive experience, and proven ability to work in remote environments, analyze data, report on programs, and ensure ethical and

Qualifications

• Master's degree in Social Work, Community Development, Public Health, or related field.
• 7–10 years of progressive leadership in community development or social services.
• Proven remote or hybrid team leadership experience.
• Experience designing and implementing community-based programs.
• Strong understanding of SA social issues, law, and policy.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in data analysis, reporting, and program evaluation.
• Experience with CRM systems for community engagement.

Responsibilities

• Develop and execute strategic plans for community outreach and support programs in alignment with organizational goals.
• Lead, mentor, and manage a diverse team of community support officers, fostering a collaborative and high-performing work environment.
• Oversee day-to-day operations of community support services, ensuring efficient resource allocation.
• Build and maintain relationships with community leaders, government agencies, non-profits, and service users.
• Monitor and evaluate the effectiveness of support programs and generate reports to inform future strategies.
• Identify emerging community needs and develop innovative solutions.
• Ensure compliance with policies, procedures, and ethical standards.
• Manage budgets and report on financial performance for programs.
• Facilitate training sessions for staff and community members.
• Act as liaison between the organization and communities, advocating for service users.

Skills

Interpersonal skills

Communication

Negotiation

Data analysis

Report writing

Program evaluation

CRM experience

Education

Master's degree

Job description

About the Role

Our client, a leading organization dedicated to enhancing community well-being and social support networks, is seeking a highly motivated and experienced Senior Community Support Manager to join their dynamic team. This is a critical, fully remote position, offering the flexibility to work from anywhere within South Africa. The successful candidate will play a pivotal role in developing, implementing, and overseeing community support initiatives. You will be instrumental in building strong relationships with community stakeholders, managing a team of support professionals, and ensuring the delivery of high-quality services that make a tangible difference in people's lives. This role requires a strategic thinker with a passion for social impact and a proven ability to lead and inspire. We are looking for an individual who thrives in a remote-first environment, demonstrating excellent communication and collaboration skills. This is an exciting opportunity to shape the future of community support services and contribute to meaningful social change from the comfort of your home office.

Key Responsibilities

• Develop and execute strategic plans for community outreach and support programs in alignment with organizational goals.


• Lead, mentor, and manage a diverse team of community support officers, fostering a collaborative and high-performing work environment.


• Oversee the day-to-day operations of community support services, ensuring efficient resource allocation and service delivery.


• Build and maintain strong, positive relationships with community leaders, local government agencies, non-profit partners, and service users.


• Monitor and evaluate the effectiveness of support programs, collecting data, and generating reports to inform future strategies and improvements.


• Identify emerging community needs and develop innovative solutions and service enhancements.


• Ensure compliance with all relevant policies, procedures, and ethical standards.


• Manage budgets effectively and report on financial performance for assigned programs.


• Facilitate training sessions and workshops for staff and community members on relevant support topics.


• Act as a key liaison between the organization and the communities it serves, advocating for the needs of service users.

Requirements

• A Master's degree in Social Work, Community Development, Public Health, or a related field is highly preferred.


• A minimum of 7-10 years of progressive experience in community development, social services management, or a related field.


• Proven experience in leading and managing teams, preferably in a remote or hybrid setting.


• Demonstrated success in developing and implementing community-based programs and initiatives.


• Strong understanding of social issues, community dynamics, and relevant legislation in South Africa .


• Exceptional interpersonal, communication, and negotiation skills.


• Proficiency in data analysis, report writing, and program evaluation techniques.


• Experience with CRM systems and other relevant software for managing community engagement.


• Ability to work independently and collaboratively in a fully remote setting, demonstrating self-discipline and strong time management skills.


• A commitment to social justice and a passion for improving community well-being.


• Valid driver's license and willingness to travel occasionally within designated regions when required.

Benefits

• Competitive annual salary package commensurate with experience.


• Comprehensive health insurance and retirement savings plan.


• Generous paid time off and public holidays.


• Opportunities for professional development, training, and further education.


• The flexibility and autonomy of a fully remote role, allowing for excellent work-life balance.


• The chance to make a significant positive impact on communities across South Africa .


• Access to cutting-edge tools and technologies to support remote collaboration.


• A supportive and inclusive organizational culture that values employee contributions.