SENIOR CLIENT SUCCESS MANAGER – AGRICULTURE – STELLENBOSCH

Agricruitment; Stellenbosch; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Agricruitment is seeking a Senior Client Success Manager to own strategic client relationships and drive successful delivery of complex sustainability projects and technology-enabled services. The role requires mature commercial judgment, strong project management, and leadership within a matrix structure.

You will coordinate across Client Success, Sustainability Data, Reporting, Consulting, Product, IT and Onboarding teams to ensure clients receive exceptional service and derive maximum value

Qualifications

• Experience managing strategic accounts and leading client-facing projects.
• Strong project management and coordination across cross-functional teams.
• Ability to influence without authority and operate in a matrix structure.

Responsibilities

• Own relationships with key clients and ensure consistent, high-value support.
• Coordinate delivery across Sustainability Data, Reporting, Consulting, Product, IT and Onboarding teams.
• Set up project scopes, budgets and renewal strategies to drive commercial growth.
• Lead and mentor other Client Success or Account Management team members.

Skills

Strategic account management

Client engagement

Project management

Leadership

Influence without authority

Job description

The person will manage strategic client relationships, complex delivery projects, commercial account growth, and multidisciplinary internal coordination.

Company Context

The company is a sustainability SaaS and consulting business focused on helping clients manage, measure and improve sustainability performance across agricultural supply chains. The business combines:

• An online sustainability management system
• A separate online carbon footprinting tool
• Sustainability consulting expertise
• Data collection and analysis support
• ESG, environmental and social reporting services

The company works broadly across sustainability, including:

• Agricultural supply chain sustainability
• Social data collection
• Environmental data collection
• Corporate carbon footprinting
• ESG reporting
• Biodiversity
• Water stewardship
• Science-based target setting
• Sustainability performance management
• Climate and carbon-related advisory

The business operates in a Matrix Operating Model, meaning client delivery requires close collaboration between Client Success, Sustainability Data, Reporting, Consulting, Product, IT and Onboarding teams.

Purpose of the Role

The Senior Client Success Manager is responsible for owning and growing strategic client relationships while ensuring the successful delivery of complex sustainability projects and technology-enabled services.

This role combines:

• Strategic account management
• Client engagement
• Project and budget setup
• Project management
• Client evaluation and scoping
• Commercial growth
• Client retention
• Internal team coordination
• Leadership of other Client Success or Account Management team members

The successful candidate will act as the main commercial and relationship owner for a portfolio of clients, ensuring that clients receive excellent service, achieve value from the company’s platforms and consulting services, and continue to grow with the business over time.

This is a senior role requiring maturity, strong commercial judgement, excellent project management skills, and the ability to lead within a matrix structure.

The ideal candidate will have experience managing strategic accounts, leading client-facing projects, setting up project scopes and budgets, coordinating internal teams, and driving client retention and growth.

Client Success owns:

• Client relationship
• Client communication
• Project coordination
• Client health
• Commercial growth
• Retention

• Renewal strategy Specialist teams own:
• Technical sustainability analysis
• Data validation
• Reporting outputs
• Platform configuration
• Product improvements
• IT support

The Senior Client Success Manager must therefore be highly effective at influencing without authority, aligning teams, and ensuring accountability across functions.

Key Responsibilities

Strategic Client Relationship Management

The Senior Client Success Manager will own relationships with key clients and ensure they receive consistent, professional and value-adding support