Senior Claims Manager: Lead End-to-End Claims & Compliance

Red Ember Recruitment (PTY) Ltd; Durbanville; Vor Ort; ZAR 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Red Ember Recruitment (PTY) Ltd is seeking an experienced Claims Manager in Durbanville to lead the end-to-end claims function for a client in the Tygervalley/Bellville area. The role requires strong leadership, regulatory knowledge and advanced technical claims skills.

You will oversee the lifecycle from notification to settlement, manage high‑value claims and coach a skilled team to meet SLAs and KPIs while maintaining client satisfaction and minimizing financial risk.

Qualifikationen

• 8+ years' claims handling experience in motor or non-motor claims.
• Strong technical understanding of policy interpretation and liability assessments.
• Proven experience leading claims teams and managing SLAs/KPIs and turnaround times.
• Ability to manage regulatory compliance and cost control within claims operations.

Aufgaben

• Oversee the complete claims lifecycle from notification through to final settlement.
• Lead and mentor the claims team, ensuring performance and development.
• Develop and implement claims strategies and policies to control costs and ensure compliance.
• Analyse claims data and forecast volumes to identify risks and opportunities.
• Build and maintain relationships with brokers, clients, loss adjusters and service providers.
• Handle escalated complaints and disputes with a high level of client satisfaction.

Kenntnisse

Leadership

Technical claims knowledge

Claims management

Stakeholder management

Ausbildung

Matric certificate

NQF4 Short-Term Insurance

NQF5 Short-Term Insurance

Degree/Diploma in Insurance or Risk

Jobbeschreibung

Red Ember Recruitment (PTY) Ltd is seeking an experienced Claims Manager in Durbanville to lead the end-to-end claims function for a client in the Tygervalley/Bellville area. The role requires strong leadership, regulatory knowledge and advanced technical claims skills.

You will oversee the lifecycle from notification to settlement, manage high‑value claims and coach a skilled team to meet SLAs and KPIs while maintaining client satisfaction and minimizing financial risk.