Claims Manager | Tygervalley, Western Cape | Permanent

PSG Konsult Ltd.; Wes-Kaap; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

PSG Konsult Ltd. seeks a skilled Claims Manager at TygerValley, Western Cape, for a permanent role. Lead end-to-end claims handling, drive high-value claim strategies, ensure compliance and client satisfaction.

Ideal candidates have 8+ years in claims, NQF4/5 in Short-term Insurance, and strong leadership and policy interpretation capabilities. Matric and related qualifications are required or preferred.

Qualifications

• Eight years’ claims handling experience required.
• Knowledge of policy interpretation, liability and settlements.
• Experience engaging with brokers, clients, loss adjusters and service providers.

Responsibilities

• Oversee end-to-end claims process from initiation to settlement.
• Manage complex, high-value claims, guiding strategy and decisions.
• Set, monitor claims performance standards meeting goals and regulations.
• Oversee investigations and validate claims, coverage and settlements.
• Lead, mentor, and manage claims team and staff.
• Train team on claims techniques and legal requirements.
• Develop strategies and policies reducing costs and ensuring compliance.
• Collaborate with stakeholders, resolve disputes, maintain client satisfaction.

Skills

Claims management

Team leadership

Policy interpretation

Stakeholder collaboration

Claims investigations

Regulatory compliance

Education

NQF4/NQF5 in Short-term Insurance

Matric

Degree or diploma in Insurance

Job description

Claims Manager | Tygervalley, Western Cape | Permanent Login

Designation: Claims Manager | Tygervalley, Western Cape | Permanent

Category: Administration and Operations

Job Level: Professionally qualified and experienced specialists and mid-management

Posted by: PSG Financial Services

Closing date: 06-Nov-2026

Position Type: Permanent

Location: Tygerfalls The Edge Western

Overview:

VACANCY | CLAIMS MANAGER | TYGERVALLEY, WESTERN CAPE | PERMANENT

Job Description:

The Claims Manager oversees the end-to-end claims process, leading the team to ensure accurate, timely, and compliant claims handling while balancing client satisfaction with financial risk control.

Responsibilities:

• Oversee end-to-end claims from initiation to settlement.
• Manage complex, high-value claims, guiding strategy and decisions.
• Set, monitor claims performance standards meeting goals and regulations.
• Oversee investigations and validate claims, coverage, and settlements.
• Lead, mentor, and manage claims team and staff.
• Train team on claims techniques and legal requirements.
• Develop strategies and policies reducing costs and ensuring compliance.
• Collaborate with stakeholders, resolve disputes, maintain client satisfaction.
• Matric
• NQF4 or NQF5 in Short-term Insurance
• Minimum of eight (8) years’ claims handling experience (motor or non-motor)
• Strong technical understanding of policy interpretation, liability, and claims settlement
• Proven ability to manage teams, workloads, and performance
• Experience with claims processes, SLAs, KPIs, and turnaround times
• Experience handling escalations, complaints, and complex/high-value claims
• Experience engaging with brokers, clients, loss adjusters, and service providers

Advantageous:

• Degree or diploma in Insurance, Risk Management or Business Administration
• Qualification in Management or Business Leadership