Senior Insurance Claims Manager — Lead & Elevate Service

Placements24; Midrand; Presencial; ZAR 1 000 000 - 1 400 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Leadership opportunity

Growth opportunities

Stable work environment

Resumo da oferta

Placements24 in Midrand seeks an experienced Insurance Claims Manager to lead a team overseeing end‑to‑end claims operations in‑office. The role demands strong leadership, SA insurance law knowledge, and proven ability to optimize processes.

The ideal candidate will have 7+ years in claims management, ACII/CIP desirable, and a track record of improving customer satisfaction while managing budgets and collaborating with underwriting, legal, and actuarial teams.

Qualificações

• Minimum 7 years in insurance claims management with leadership exposure.
• Deep knowledge of SA insurance products, policies, and laws.
• Proven ability to lead, coach, and motivate teams.
• Strong analytical, negotiation, and decision‑making skills.

Responsabilidades

• Lead, mentor, and manage a team of claims professionals to drive performance.
• Oversee end‑to‑end claims lifecycle from reporting to settlement.
• Develop and implement claims policies, procedures, and best practices.
• Monitor performance metrics, analyze trends, and drive improvements.
• Ensure compliance with SA insurance regulations and laws.
• Manage budgets and control operating costs.
• Handle escalated or complex investigations as needed.
• Collaborate with underwriting, legal, and actuarial teams.
• Enhance customer experience with fair, empathetic handling.
• Stay updated on industry developments and adopt innovations.

Conhecimentos

Leadership

Team management

Insurance knowledge

Regulatory compliance

Negotiation

Communication skills

Analytical thinking

Claims software fluency

Formação académica

Bachelor's degree in Business Administration/Law/related field

ACII/CIP desirable

Ferramentas

Claims management software

Descrição da oferta de emprego

Placements24 in Midrand seeks an experienced Insurance Claims Manager to lead a team overseeing end‑to‑end claims operations in‑office. The role demands strong leadership, SA insurance law knowledge, and proven ability to optimize processes.

The ideal candidate will have 7+ years in claims management, ACII/CIP desirable, and a track record of improving customer satisfaction while managing budgets and collaborating with underwriting, legal, and actuarial teams.