Senior Business & Process Analyst: Drive Process Excellence

Boardroom Appointments; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Boardroom Appointments in South Africa seeks a Senior Business and Process Analyst to join a small team that designs, develops, and implements new business processes. You will manage the BPM lifecycle from start-up through production, leveraging knowledge of how people interact with systems to identify gaps and drive improvements that lift client satisfaction and reduce costs.

You will work with product development, sales, finance and operations managers and project teams to ensure governance,

Qualifications

• Experience in business and process analysis
• Knowledge of customer experience concepts
• Ability to work with cross-functional teams
• Understanding of process design principles and methodologies

Responsibilities

• Build business and process analysis frameworks/practices
• Develop and implement repository
• Provide methodology to keep business rules updated at all times
• Define and implement governance frameworks
• Implement data requirements gathering and analysis
• Develop management and control systems aligned with strategic goals
• Assess business architecture and map current/future states
• Distill complex requirements for problem solving
• Define KPIs to measure business performance
• Document business requirements and processes

Skills

Business process analysis

Customer experience

Stakeholder collaboration

Process improvement

Education

BCom Degree

Job description

Boardroom Appointments in South Africa seeks a Senior Business and Process Analyst to join a small team that designs, develops, and implements new business processes. You will manage the BPM lifecycle from start-up through production, leveraging knowledge of how people interact with systems to identify gaps and drive improvements that lift client satisfaction and reduce costs.

You will work with product development, sales, finance and operations managers and project teams to ensure governance,