Senior Broker

Staff Solutions; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Staff Solutions in Durban is seeking a frontline sales role within our gold retail store. You will prospect new clients, educate on the value of gold coins, and process sales using our established procedures. The role requires promoting launches, diagnosing client needs, and ensuring a positive shopping experience.

You must be well presented, trustworthy, energetic, and able to work shifts including every second weekend. Opportunities exist for career progression to management.

Qualifications

• Strong track record in sales with proven prospecting.
• Excellent presentation, verbal and written communication.
• Ability to build and maintain positive client and team relationships.
• Trustworthy, reliable, and policy-compliant.
• Energetic, healthy, and eager to learn about clients and products.
• Willing to work shifts and every second weekend.
• Ambitious for career progression to management.

Responsibilities

• Prospect new business from new clients.
• Educate clients on the value of owning gold coins.
• Process sales using the company's systems and procedures.
• Promote launches to current and prospective clients.
• Diagnose client needs and explain why they buy gold.
• Handle enquiries and provide feedback on deliveries and payments.
• Greet clients and create a welcoming store environment.
• Open and close the store and maintain cleanliness.
• Merchandise products and manage stock with daily counts.
• Follow company policies and safeguard store property.
• Adhere to security procedures and regulatory requirements (FICA, OHS, CPA).
• Work effectively within a team and resolve conflicts when needed.

Skills

Sales experience

Networking

Client relationships

Trustworthy

Team player

Professional appearance

Adaptability

Shift flexibility

Learning mindset

Ambition to manage

Job description

Duties

• Prospecting for new business from new clients and mining the stores database.
• Educating prospective clients on the value proposition of owning physical gold.
• Transacting a sales using the Company's sales processes and system.
• Promoting new launches with existing and potential clients.
• Ensuring that clients needs are properly diagnosed and ensuring that the client understands why they are buying gold coins.
• Attending to client enquiries and providing clients with feedback on deliveries and payments as necessary.
• Greeting clients and making them feel comfortable.
• Following the company's processes properly to ensure that the client has a great experience.
• Opening and closing the store.
• Cleaning the store.
• Merchandising i.e. putting the product out and packing it away.
• Stock control - two stock takes a day.
• Following the Company's policies, procedures, rules and regulations.
• Safeguarding the Company's property and keys to the store.
• Being vigilant and attentive to security risks such as fraud..
• Adhering to the Company's Policies, procedures, standards, rules and regulations governing FICA, OHS, Second-Hand Goods Act, CPA.
• Must be able to work within a team and fit in.
• Solve conflict effectively if necessary.

Requirements

• Must have a strong track record in sales, particularly demonstrating networking and prospecting capabilities.
• Must be well presented, well spoken and likeable.
• Must be able to build and maintain positive client and team member relationships.
• Must be trustworthy and reliable.
• Must be willing and able to following Company policies, procedures, rules and regulations.
• Must be consistent in efforts.
• Must be healthy, sober and energetic.
• Must enjoy learning i.e. learning about clients, products, the economy, news and gold.
• Must have some ambition - career opportunities exist to be a manager. Only strong sale performers are appointed as managers as they have to lead by example.
• Must be happy to work shifts, which staff appreciate. It gives them flexibility in the day.
• Must be prepared to work every second weekend.
• Entrepreneurial background or mindset will be advantageous.
• Must want to earn well.