Senior Sales Broker - Pavilion Mall

Kaitlin Mornet; Durban; On-site; ZAR 279,000 - 469,000; Full time

Job summary

University of Fort Hare in Durban is seeking a Senior Broker to join our luxury coins retail team. You will use a diagnostic, relationship-driven sales approach to build long-term client relationships and drive rare coin sales.

The role requires a proven sales track record, strong communication, and the ability to stay informed on market trends to position products effectively. You will maintain store standards, manage client data in CRM, and ensure compliance.

Qualifications

• Matric (Grade 12) is required.
• Proven track record in sales with strong selling discipline.
• Excellent verbal & written communication.
• Strong relationship-building and networking skills.
• Client-centric approach and a team-player mindset.
• Willingness to learn, improve and follow through consistently.

Responsibilities

• Use a diagnostic, relationship-driven sales approach aligned to company standards.
• Prospect and identify new business opportunities through networking, events, research, referrals, and database mining.
• Review and advise on client collections to ensure balance with guidelines.
• Build long-term client relationships through value-driven engagement.
• Stay informed on global economic and political trends to position products.
• Remain up to date on all product launches, pricing, and marketing materials.
• Deliver superior client experience across in-store, telephonic and email interactions.
• Maintain accurate filing, CRM capturing and store administration.
• Uphold health, safety, security and hygiene standards.
• Conduct stock counts and safeguard all merchandise.
• Ensure transactions are processed accurately per company standards.

Skills

Sales experience

Relationship building

CRM systems

Written communication

Verbal communication

Resilience

Microsoft Office

Education

Matric (Grade 12)

Tools

CRM software

Job description

Monthly Basic Plus Commission (Market related)

Are you a driven sales professional with a passion for relationship-building and luxury investment products? Our client, a leader in rare coins and medallions, is seeking an ambitious Senior Broker to join their retail team.

• Use a diagnostic, relationship-driven sales approach aligned to company standards.
• Continuously prospect and identify new business opportunities through networking, events, research, referrals, and database mining.
• Review and advise on client collections to ensure they remain well-balanced and in line with company guidelines.
• Build long-term client relationships through consistent, value-driven engagement - not just transactional calls.
• Stay informed on global economic and political trends to effectively position products with clients.
• Remain up to date on all new product launches, pricing, and marketing materials.

Sales & Client Growth

• Use a diagnostic, relationship-driven sales approach aligned to company standards.
• Continuously prospect and identify new business opportunities through networking, events, research, referrals, and database mining.
• Review and advise on client collections to ensure they remain well-balanced and in line with company guidelines.
• Build long-term client relationships through consistent, value-driven engagement - not just transactional calls.
• Stay informed on global economic and political trends to effectively position products with clients.
• Remain up to date on all new product launches, pricing, and marketing materials.

Store Operations

• Ensure the store is open, fully operational, clean and visually aligned with the brand at all times.
• Deliver a superior client experience across in-store, telephonic and email interactions.
• Uphold all health, safety, security and hygiene standards.

Stock Management

• Conduct stock counts and safeguard all merchandise according to strict company procedures.
• Ensure accurate and attractive product displays.

Administration & Compliance

• Maintain accurate filing, CRM capturing, and store administration.
• Strictly adhere to all legislative and company policies, including CPA, FICA, 2nd Hand Goods Act, OHS, and Trade Exchange procedures.
• Ensure all transactions are processed accurately and in line with company standards.

General Duties

• Protect company assets and client-owned items.
• Keep the store neat, tidy and compliant with brand standards.
• Wear the company name badge at all times.
• Assist the Broker Manager with delegated responsibilities.

Additional Expectations

During quieter periods, you will:

• Conduct online research (including LinkedIn) to identify prospective clients.
• Call and qualify new leads, initiating long-term relationship journeys.
• Review client collections to identify opportunities for engagement.
• Ensure all admin, compliance and CRM tasks are fully up to date.

A high level of awareness and vigilance regarding suspicious behaviour is essential.

Critical Success Factors

• Meeting or exceeding individual monthly rare sales targets.
• Representing the company brand through professional appearance, communication and conduct.
• Delivering exceptional service aligned to the values of Know Your Customer, Operational Excellence and Above and Beyond.
• Maintaining full compliance with administrative and legislative requirements.

Required Competencies

• Matric (Grade 12)
• Proven track record in sales with strong selling discipline
• Professional, well-groomed presentation
• Excellent verbal & written communication
• Strong relationship-building and networking skills
• Client-centric approach and a team-player mindset
• Resilience, drive, optimism and the ability to think on your feet
• Sound ethical judgement
• Proficient in Microsoft Office and CRM systems
• Willingness to learn, improve and follow through consistently

Please note that only suitable candidates will be contacted.