Senior Branch Operations Leader - Security & Client Relations

Fidelity Services Group; Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Fidelity Security Group in Gauteng seeks an experienced Operations Manager stationed at the Vaal branch to lead day-to-day operations and branch performance. You will ensure security officers are posted per contract and client needs are met with professionalism.

Responsibilities include managing budgets, asset and fleet control, staff development, and adherence to ISO standards. A strong leadership record and PSIRA Grade A registration are essential.

Qualifications

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.

Responsibilities

• Oversee day-to-day branch operations and administration.
• Ensure staff levels, rosters, and training meet client contracts.
• Manage budgets, procurement, asset and fleet control.
• Liaise with clients and management, producing monthly reports.
• Drive continuous improvement and ISO standards compliance.
• Lead security staff performance and risk assessments.
• Ensure firearm competency and safety compliance.

Skills

Leadership

Planning

Organisational skills

Interpersonal communication

Client liaison

Communication skills

People management

Decision making

Education

Matric certificate

PSIRA Grade A registration

Tools

Microsoft Office

Job description

Fidelity Security Group in Gauteng seeks an experienced Operations Manager stationed at the Vaal branch to lead day-to-day operations and branch performance. You will ensure security officers are posted per contract and client needs are met with professionalism.

Responsibilities include managing budgets, asset and fleet control, staff development, and adherence to ISO standards. A strong leadership record and PSIRA Grade A registration are essential.