Senior Beauty Salon Ops & Growth Leader

Placements24; Soweto; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Professional development

Employee discounts on services

Job summary

Placements24 in Soweto is seeking a Senior Beauty Salon Manager & Operations Lead to oversee daily operations, lead a team of beauty professionals, and drive service excellence. You will manage staffing, budgets, inventory, and customer relations while upholding high hygiene and professional standards.

The role emphasizes strategic growth, marketing initiatives, and financial oversight to strengthen the salon's market position in a dynamic Soweto setting.

Qualifications

• 5+ years in beauty salon management or leadership.
• Experience in staff training and development.
• Strong ops knowledge incl. scheduling and inventory.
• Excellent customer service and interpersonal skills.
• Financial management and basic accounting knowledge.
• Knowledge of beauty treatments/trends is advantageous.

Responsibilities

• Oversee daily salon operations, ensuring smooth and efficient service delivery.
• Manage and lead a team of beauty therapists and support staff, including recruitment, training, scheduling, and performance management.
• Ensure the highest standards of client service and satisfaction are consistently met.
• Manage inventory, including ordering supplies, monitoring stock levels, and controlling costs.
• Handle client inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Implement and enforce salon policies, procedures, and hygiene standards.
• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Manage salon finances, including cash handling, processing payments, and reporting.
• Maintain the salon's appearance and ambiance to reflect its brand image.
• Stay updated on industry trends, new treatments, and competitor activities.

Skills

Team leadership

Staff training

Operations management

Customer service excellence

Budgeting basics

Marketing strategy

Job description

Placements24 in Soweto is seeking a Senior Beauty Salon Manager & Operations Lead to oversee daily operations, lead a team of beauty professionals, and drive service excellence. You will manage staffing, budgets, inventory, and customer relations while upholding high hygiene and professional standards.

The role emphasizes strategic growth, marketing initiatives, and financial oversight to strengthen the salon's market position in a dynamic Soweto setting.