Senior Beauty Salon Manager & Operations Lead

Placements24; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package

Bonuses and incentives

Professional development

Employee discounts

Career progression

Certifications support

Job summary

Placements24 is seeking an experienced Senior Beauty Salon Manager & Operations Lead for a premier salon in Randburg, Gauteng. You will oversee all aspects of operations, guide a diverse team of beauty therapists, stylists, and reception staff, and drive business growth with strong leadership and financial discipline.

The role demands a strategic mindset, exceptional customer service, and a deep understanding of beauty services and industry best practices.

Qualifications

• Minimum of 5 years of progressive experience in salon or spa management.
• Proven ability to lead staff, recruit, train, and perform evaluations.
• Strong financial acumen including budgeting, P&L, and inventory control.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Oversee daily salon operations, ensuring efficiency and brand standards.
• Lead, motivate, and manage therapists, stylists, and reception staff; recruit and train.
• Develop and implement operational strategies to improve client satisfaction and retention.
• Manage finances: budgeting, payroll, inventory, and P&L reporting.
• Ensure health, safety, and hygiene compliance; stay ahead of industry trends.

Skills

Leadership

Financial management

Staff management

Customer service

Organizational skills

MS Office

Salon management software

Education

Business Management or Beauty Therapy degree

Tools

Salon management software

MS Office

Job description

About the Role

Our client, a high-end beauty salon and spa located in the bustling district of Randburg, Gauteng , is seeking an experienced and dynamic Senior Beauty Salon Manager & Operations Lead. This pivotal role requires a strategic thinker with a proven track record in salon management, staff leadership, and operational excellence within the beauty and wellness industry. You will be responsible for overseeing all aspects of salon operations, ensuring a seamless client experience, managing staff performance, and driving business growth. The ideal candidate possesses exceptional leadership qualities, strong financial acumen, and a deep understanding of beauty services and industry best practices. Join a reputable establishment that values quality, customer satisfaction, and professional development. This is an opportunity to lead a talented team and shape the future success of a premier beauty destination in Randburg.

Key Responsibilities

• Oversee daily salon operations, ensuring efficiency, quality service, and adherence to brand standards.
• Lead, motivate, and manage a team of beauty therapists, stylists, and reception staff, including recruitment, training, and performance management.
• Develop and implement operational strategies to enhance client satisfaction and retention.
• Manage salon finances, including budgeting, payroll, inventory control, and P&L reporting.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales initiatives and promotions to achieve revenue targets for services and retail products.
• Maintain excellent relationships with clients, addressing concerns and ensuring a superior customer experience.
• Oversee inventory management, ordering supplies, and managing vendor relationships.
• Implement and refine operational procedures to optimize workflow and service delivery.
• Stay abreast of industry trends, competitor activities, and new service offerings to maintain a competitive edge.

Requirements

• A relevant qualification in Business Management, Beauty Therapy, or a related field.
• Minimum of 5 years of progressive experience in salon or spa management, with demonstrated leadership capabilities.
• Proven experience in managing staff, including hiring, training, scheduling, and performance evaluations.
• Strong understanding of beauty services, products, and industry best practices.
• Excellent financial management skills, including budgeting, P&L analysis, and inventory control.
• Exceptional customer service and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in salon management software and MS Office Suite.
• A passion for the beauty industry and a commitment to excellence.

Benefits

• Competitive salary package commensurate with experience and leadership responsibilities.
• Performance-based bonuses and incentives.
• Opportunities for professional development and further management training.
• Employee discounts on a wide range of salon services and retail products.
• A dynamic and professional work environment.
• Potential for career advancement within the company.
• Contribution towards relevant industry certifications and workshops.