Senior 3rd Line IT Support Engineer (Azure, Cloud & AD)

Advania Group

Cape Town

Hybrid

ZAR 400,000 - 650,000

Full time

15 hours ago

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Job summary

Advania Group in Cape Town is seeking an experienced 3rd Line Support Engineer to deliver high-level technical support across infrastructure, cloud, and applications. You will troubleshoot complex issues and collaborate with internal teams, clients, VIPs, and third parties to maintain service excellence.

This hybrid role emphasizes proactive problem solving, strong communication, and precise ticket management.

Qualifications

3–5 years of experience providing 3rd line support in technology.
Excellent written, verbal and interpersonal communication skills.
Strong problem-solving ability with initiative to resolve issues.

Responsibilities

Provide expert 3rd line technical support for complex IT issues.
Troubleshoot and resolve incidents across cloud, infrastructure, backup, and AD environments.
Support Azure technologies including Azure AD, ASR, IAAS, PAAS, RBAC, NSG, Key Vault, Automation, Storage, App Service, and Azure SQL.
Support server infrastructure including HP & Dell hardware, Microsoft Server OS up to 2019, VMware, Intune-related AD aspects, and server rebuilds.
Administer and troubleshoot backup technologies including VEEAM, Azure Backup, Backup Exec, and MABS.
Support Active Directory services including DHCP, DNS, replication, AD Sync, GPO, clustering, and DFS.
Troubleshoot 3rd party line-of-business applications such as Coins and Agresso.
Maintain strong ticket management standards, including client updates, correct status management, and escalation where needed.
Build effective working relationships with internal stakeholders, clients, VIPs, and third parties.