Hybrid 2nd-Line IT Support Engineer

Advania Group

Cape Town

Hybrid

ZAR 246,000 - 312,000

Full time

14 days+

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Job summary

Advania is seeking a 2nd Line IT Support Engineer in Cape Town to resolve incidents and provide expert support to predominantly UK-based clients. You will own issues, train teammates, and contribute to service monitoring in a modern Microsoft-centric environment.

The role features hybrid work with weekly office collaboration at Century City, Cape Town, and a focus on Microsoft 365, Azure, and security tooling. Remote-friendly, client-facing, and growth-oriented.

Qualifications

2nd Line experience: 2+ years as a 2nd Line Service Desk Engineer.
Microsoft 365: supports Entra ID, Exchange Online, Exchange Server, SharePoint Online.
Azure: working knowledge of Azure and Azure Virtual Desktop.
Endpoint and security: Intune, Defender, PowerShell.
Productivity apps: Outlook, Word, Excel, OneDrive.
Active Directory: manage user accounts, permissions, groups, GPO.
Storage: administer shared drives and permissions.
Networking: DHCP, DNS, IP, VPN.
Email security: Mimecast familiarity.
Troubleshooting: structured problem resolution.
Certifications: AZ-900, MS-900, SC-900, AI-900, AZ-140, AZ-104, MD-102 or MS-102.
Citrix: experience advantageous.

Responsibilities

Deliver excellent support: resolve incidents promptly and professionally.
Troubleshoot and take ownership: diagnose issues across varied tech estate.
Meet service commitments: prioritise workload to meet SLAs.
Collaborate and share knowledge: support colleagues and engineers.
Champion the customer: build trusted relationships and identify recurring issues.
Stay adaptable: support shift rotations and development.