Senior 3rd-Line Hosting & VMware Support Engineer

Boardroom Appointments; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Boardroom Appointments is seeking an Advanced Technical Support Agent to monitor systems, troubleshoot hosting environments and provide 2nd/3rd line support. You will handle VMware, Linux/Windows servers, MSSQL/MySQL, DNS/Hosting, and participate in on-call shifts, with a focus on incident resolution and customer satisfaction.

This role requires strong teamwork and a proactive approach in a 24/7 rotation, with exposure to datacentre technologies and backup solutions.

Qualifications

• Matric or equivalent; IT qualification is advantageous.
• A+ and N+ certification is preferred.
• 2+ years in IT Service Desk (3rd line) and hosting/web hosting experience.
• Willingness to work 24/7 shifts and have own transport.

Responsabilités

• Monitor systems and fix issues or elevate as needed.
• Provide 2nd/3rd line hosting queries and troubleshooting.
• Troubleshoot server hardware and OS software issues.
• Troubleshoot basic RAID (1,5,10).
• Perform backup and restore of systems from backups where required.
• Be the first line of contact for Pro & Premier customers; provide 3rd line support for escalated tickets.
• Resolve incidents within first-time-fix SLA and escalate when needed.
• Own incidents and drive to resolution; liaise with Sysadmin on tasks.
• Attend to proactive and reactive monitoring alerts to minimise disruption.
• Produce information reports on request; build and maintain customer relationships.
• Able to work 24/7 rotational shifts.

Connaissances

Customer service experience

VMware

Linux Servers

Windows Servers

MySQL

MsSQL

Docker

DNS / Hosting

Datacentre hardware/storage

Backup & Disaster Recovery concepts

Teamwork

Interpersonal skills

Tech-savvy

Takes initiative

Formation

Matric or equivalent

A+ N+ certification

Description du poste

Boardroom Appointments is seeking an Advanced Technical Support Agent to monitor systems, troubleshoot hosting environments and provide 2nd/3rd line support. You will handle VMware, Linux/Windows servers, MSSQL/MySQL, DNS/Hosting, and participate in on-call shifts, with a focus on incident resolution and customer satisfaction.

This role requires strong teamwork and a proactive approach in a 24/7 rotation, with exposure to datacentre technologies and backup solutions.