Remote 2nd-3rd Line MSP Support Engineer

Remote Choice; South Africa; Remote; ZAR 300,000 - 420,000; Full time

Job summary

Remote Choice in South Africa seeks an experienced MSP Service Technician to join their support team. You will provide 2nd- and 3rd-line technical support across a varied client base, delivering exceptional customer service.

Reporting to the Support Services Manager, you will admin Windows Server, AD, Exchange, VMware, and network services, monitor dashboards, resolve incidents, and contribute to proactive improvements and security practices.

Qualifications

• Experience in an MSP environment.
• Strong knowledge of Windows Server technologies.
• Experience with Active Directory, Exchange, and Microsoft 365.
• Understanding of VMware vSphere.
• Experience with LAN/WAN networking (DNS/DHCP).
• Strong troubleshooting and customer-service skills.
• Ability to manage multiple tickets and work independently.
• Good IT security practices.

Responsibilities

• Provide 2nd and 3rd line technical support via phone, email and remote access.
• Monitor dashboards and respond to alerts, applying patches and fixes.
• Administer Windows Server environments, AD, Exchange, and 365.
• Configure Group Policies and manage user accounts.
• Maintain technical documentation and client records.
• Support printers and VoIP telephony.
• Deploy and support desktops, laptops and mobile devices.
• Ensure SLAs are met and deliver excellent customer service.
• Develop and maintain scripts to automate routine tasks.
• Follow information security policies.

Skills

MSP experience

Windows Server

Active Directory

Microsoft Exchange

Microsoft 365

VMware vSphere

Networking (DNS/DHCP)

Troubleshooting

Communication skills

Customer service

IT security best practices

Education

NVQ Level 3 or vendor cert

Job description

Remote Choice in South Africa seeks an experienced MSP Service Technician to join their support team. You will provide 2nd- and 3rd-line technical support across a varied client base, delivering exceptional customer service.

Reporting to the Support Services Manager, you will admin Windows Server, AD, Exchange, VMware, and network services, monitor dashboards, resolve incidents, and contribute to proactive improvements and security practices.