Second‑Line Tech Support Specialist (Onsite)

Spinnaker Software; Vrystaat; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Spinnaker Software in the Free State region seeks a capable IT support specialist to provide second line assistance for ARCH Products. The role requires troubleshooting, answering user questions and maintaining networks and hardware.

Applicants should have at least 3 years in a similar role with A+ and N+ certifications, and be prepared to work overtime, weekends, and standby as needed.

Qualifications

• Minimum 3 years of experience in a similar role.
• A+ and N+ certifications required.
• Willing to work overtime, weekends and standby.

Responsibilities

• Provide second line specialist support and assistance to computer users by answering questions, resolving technical problems and maintaining the customer's network, software and computer equipment relating to ARCH Products.

Skills

Troubleshooting

Customer service

Second line support

Education

A+ Certification

Network+ (N+) Certification

Tools

ARCH Products

Job description

Spinnaker Software in the Free State region seeks a capable IT support specialist to provide second line assistance for ARCH Products. The role requires troubleshooting, answering user questions and maintaining networks and hardware.

Applicants should have at least 3 years in a similar role with A+ and N+ certifications, and be prepared to work overtime, weekends, and standby as needed.