Salesforce Busines Analyst

Optimal Growth Technologies; Durban; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

Optimal Growth Technologies in Durban, South Africa, seeks an experienced Salesforce Business Analyst to join our technology team. You will translate business needs into Salesforce solutions and manage requirements, stakeholders, and backlogs.

You will collaborate with Salesforce admins, developers, architects, QA and PMs to ensure delivery and maximize Salesforce value through continuous improvement and change management.

Qualifications

• 5+ years of experience as a Business Analyst in Salesforce environments.
• Experience gathering and translating business requirements into Salesforce solutions.
• Experience with Salesforce Sales Cloud and/or Service Cloud is advantageous.
• Experience creating detailed user stories and acceptance criteria.
• Experience with business process mapping and optimization.
• Experience in Agile/Scrum delivery environments.

Responsibilities

• Engage with stakeholders to understand objectives, processes and requirements.
• Gather, analyse, document, and validate functional and non-functional requirements.
• Translate requirements into Salesforce functional requirements and user stories.
• Facilitate workshops and discovery sessions to gather requirements.
• Analyse processes and identify Salesforce optimization opportunities.
• Create process flows, user stories, acceptance criteria, and specs.
• Work with admins, developers, architects, QA, and PMs to ensure delivery.
• Develop and maintain a prioritized backlog with stakeholders and Product Owners.
• Support solution design with business insights.
• Review Salesforce solutions to ensure they meet needs.
• Support UAT including test planning and defect management.
• Validate delivered functionality against requirements.
• Identify gaps and recommend Salesforce solutions.
• Assist with change-management and user adoption activities.
• Maintain documentation of requirements, processes, and solutions.
• Identify risks and dependencies for proposed changes.
• Act as liaison between business and delivery teams.
• Support continuous improvement to maximize Salesforce value.

Skills

5+ years BA experience

Salesforce knowledge

Requirements gathering

Agile/Scrum

UAT support

Process mapping

Backlog management

User story writing

Cross-functional teamwork

Change management

Education

BA/Analytics degree

Business Analysis certification

Agile/Scrum certification

Salesforce Certifications (BA/Admin/Advanced/Platform App Builder/Platform Developer)

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Jira

Job description

Salesforce Business Analyst-Job Description

Duration: 12 Month (EST Time-zone)

We are looking for an experienced Salesforce Business Analyst to join our technology team. The successful candidate will have a strong background in Salesforce business analysis, strong analytical and problem-solving abilities, requirements management, stakeholder engagement, and translating business needs into effective Salesforce solutions.

Key Responsibilities

• Engage with business stakeholders to understand business objectives, processes, challenges, and requirements.
• Gather, analyse, document, and validate functional and non-functional business requirements.
• Translate business requirements into clear Salesforce functional requirements and user stories.
• Facilitate workshops, interviews, discovery sessions, and requirements-gathering meetings.
• Analyse existing business processes and identify opportunities for optimization and automation using Salesforce.
• Create process flows, business process documentation, user stories, acceptance criteria, and functional specifications.
• Work closely with Salesforce Administrators, Developers, Architects, QA teams, and Project Managers to ensure requirements are clearly understood and successfully delivered.
• Develop and maintain a prioritized product backlog in collaboration with business stakeholders and Product Owners.
• Support solution design by providing business and functional insights.
• Review proposed Salesforce solutions to ensure they meet business requirements and deliver the intended outcomes.
• Support User Acceptance Testing (UAT), including test planning, test-case development, defect management, and business-user coordination.
• Validate delivered functionality against agreed requirements and acceptance criteria.
• Identify gaps between current and future-state processes and recommend appropriate Salesforce solutions.
• Assist with Salesforce change-management and user-adoption activities.
• Maintain accurate requirements, process, and solution documentation.
• Identify risks, dependencies, assumptions, and potential impacts associated with proposed changes.
• Act as a key liaison between business stakeholders and technical delivery teams.
• Support continuous improvement initiatives and identify opportunities to maximize the value of the Salesforce platform.

Experience

• 5+ years' experience as a Business Analyst within Salesforce environments.
• Strong understanding of Salesforce capabilities, business processes, and platform functionality.
• Proven experience gathering and translating business requirements into Salesforce solutions.
• Experience working with Salesforce Sales Cloud and/or Service Cloud is highly advantageous.
• Experience creating detailed user stories and acceptance criteria.
• Experience with business process mapping and process optimization.
• Experience working within Agile/Scrum delivery environments.
• Experience working with cross-functional technical and business teams.
• Demonstrated experience supporting UAT and software implementation projects.
• Strong stakeholder-management experience across different levels of an organization.
• Experience working on Salesforce transformation, implementation, enhancement, or migration projects.
• Ability to understand complex business problems and translate them into practical technology solutions.

Qualifications:

• Bachelor's degree or equivalent qualification in: Business Analysis, Information Technology, Computer Science, Information Systems, Business Management or a related field is (Essential)
• Certifications: (Highly Advantageous)
• Business Analysis certification.
• Agile/Scrum certification.
• Salesforce-specific training or qualifications: Salesforce Certified Business Analyst, Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer