Salesforce Solutions Analyst

Indsafri India Private Limited; South Africa; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A tech solutions company in South Africa is looking for a Solution Analyst to evaluate and implement IT systems that meet business needs. The ideal candidate will have 3–7 years of experience in system analysis and design, and proficiency in Salesforce. Responsibilities include gathering requirements, collaborating with stakeholders, and providing ongoing support for IT systems. A Bachelor's degree in Computer Science or a related field is required, along with knowledge of financial services being a plus.

Qualifications

• 3–7 years of experience in system analysis, design, software development, or system integration.
• Experience working with CRM platforms such as Salesforce.
• Salesforce certifications such as Administrator, App Builder, Platform Developer I, Sales Cloud or Service Cloud are advantageous.
• Experience in financial services (banking, credit, insurance) is beneficial.

Responsibilities

• Evaluate, design, and implement IT systems to meet business needs.
• Gather and document business requirements in system functional requirements.
• Collaborate with stakeholders to design IT product solutions.
• Assist in system deployment, upgrades, and configuration.
• Analyze system data and generate reports for performance monitoring.

Skills

Salesforce Admin Certification

Financial Services Cloud

Sales Cloud

Service Cloud

App Builder

Salesforce Configuration

Salesforce Administration

Technical Solution Design

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

A Solution Analyst is responsible for evaluating, designing, and implementing IT systems to meet business needs.

They act as a bridge between business users and IT teams, ensuring that technology solutions are aligned with organizational objectives and function efficiently.

Key Responsibilities

Requirements Analysis & Business Needs Assessment:

• Gather, analyze, and document business requirements in system functional requirements.

• Identify and document system gaps.

• Work with stakeholders to translate business needs into technical specifications.

• Translate business requirements into functional Salesforce requirements.

• Draft Technical/Functional specifications (FRS, BSS, Use Cases) outlining design and implementation.

• Align functional requirements with out‑of‑the‑box Salesforce configuration utilities such as standard/custom objects, field mappings, workflows, validation rules and automation (Process Builder, Flow).

• Conduct impact assessments and feasibility studies for product capabilities and solutions.

• Perform gap analysis and document current (as‑is) and future (to‑be) processes.

System Design & Development Support:

• Collaborate with business stakeholders, designers, developers, and architects to design IT product solutions.

• Ensure systems are scalable, secure, and aligned with business goals.

• Provide input on system architecture and integration with existing technologies.

Testing & Quality Assurance:

• Define clear functional acceptance criteria and support system testing.

• Assist end users during UAT cycles to ensure understanding of system capabilities.

• Identify, document, and track system defects and performance issues.

• Work with QA teams to ensure functionality aligns with business requirements.

System Implementation & Support:

• Assist in system deployment, upgrades, and configuration.

• Provide ongoing support and troubleshooting for IT systems.

• Develop technical documentation including user guides and manuals.

Stakeholder Collaboration & Communication:

• Work closely with business users, IT teams, and third‑party vendors.

• Facilitate meetings and workshops to gather feedback and refine solutions.

• Conduct walkthroughs and demo sessions to confirm system functionality aligns with business needs.

Security, Compliance & Risk Management:

• Ensure IT solutions adhere to industry security standards and regulatory requirements.

• Identify and mitigate risks associated with system implementations.

• Collaborate with cybersecurity teams to enhance system security.

Data Analysis & Reporting:

• Analyze system data and generate reports for performance monitoring.

• Optimize data storage, retrieval, and management processes.

• Provide insights from analytics to support business decision‑making.

• Technical & Analytical Thinking – Ability to assess system requirements and troubleshoot issues.

• Business Process Understanding – Knowledge of business workflows and how they interact with IT systems.

• Integration & Database Knowledge – Familiarity with APIs (XML, JSON) and SQL.

• Communication & Collaboration – Ability to work with both technical and non‑technical stakeholders.

• Project Management – Experience working in Agile or Scrum environments.

• Attention to Detail – Accuracy in analysis, design documentation, testing, and implementation.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 3–7 years of experience in system analysis, design, software development, or system integration.

• Experience working with CRM platforms such as Salesforce.

• Salesforce certifications such as Administrator, App Builder, Platform Developer I, Sales Cloud or Service Cloud are advantageous.

Experience in financial services (banking, credit, insurance) is beneficial.

Skills

Financial Services Cloud Service Cloud Sales Cloud Salesforce Configuration Salesforce Administration App Builder Salesforce Admin Certification Technical Solution Design