Sales Team Lead for Insurance & Call Center

Miway Insurance Limited; Durban; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Miway Insurance Limited is seeking a team manager for the call centre within our communication centre. You will lead a group of agents/consultants, monitor performance, and drive service targets while maintaining quality and compliance standards.

The ideal candidate has 1–5 years of sales experience in a call centre and prior team management in a call centre, with short-term insurance exposure to ensure effective guidance and stakeholder communication.

Qualifications

• Grade 12 or equivalent (NQF 4) required.
• Tertiary qualification (NQF 5) required.
• RE5 Certificate required per DOFA date.
• STI FAIS credits required per DOFA date.
• 1–5 years sales experience in a call centre.
• Previous team management experience in a call centre.
• Short-term insurance experience in a call centre.

Responsibilities

• Manages individuals within a team e.g. call centre agents / consultants within the communication centre.
• Ensures that the team reaches target by monitoring individual performance on a constant basis.
• Mentors team and gives constant real-time support in terms of query resolution.

Skills

Leads targets

Coaching

Quality & compliance

Reporting

People management

Education

Grade 12 / Standard 10 / NQF 4

Tertiary qualification / NQF 5

RE5 Certificate

STI FAIS credits

Job description

Miway Insurance Limited is seeking a team manager for the call centre within our communication centre. You will lead a group of agents/consultants, monitor performance, and drive service targets while maintaining quality and compliance standards.

The ideal candidate has 1–5 years of sales experience in a call centre and prior team management in a call centre, with short-term insurance exposure to ensure effective guidance and stakeholder communication.