Insurance Call Center Team Manager – Sales & Coaching

Miway Insurance Limited; Durban; Presencial; ZAR 250.000 - 450.000; Jornada completa

Descripción de la vacante

MiWay Insurance Limited is seeking a capable team leader to manage a group of call centre agents within our communication centre, ensuring targets are met and customer service stays excellent. You will mentor the team and provide real-time support to resolve queries efficiently.

Requirements include Grade 12 (NQF 4), NQF 5, RE5, STI FAIS credits; 1–5 years in a call centre sales role; prior team management in a call centre; and short-term insurance experience.

Formación

• Grade 12 / Standard 10 / NQF 4; NQF 5 preferred.
• RE5 certificate as per DOFA date; STI FAIS credits per DOFA date.

Responsabilidades

• Manages individuals within a team of call centre agents/consultants within the communication centre.
• Ensures targets are reached by monitoring individual performance and providing real-time guidance.
• Mentors the team and supports query resolution with coaching and feedback.

Conocimientos

Leads & targets

Coaching & quality

Reporting & communication

People management

Educación

Grade 12 / Standard 10 / NQF 4

NQF 5

RE5 Certificate

FAIS credits (STI)

Descripción del empleo

MiWay Insurance Limited is seeking a capable team leader to manage a group of call centre agents within our communication centre, ensuring targets are met and customer service stays excellent. You will mentor the team and provide real-time support to resolve queries efficiently.

Requirements include Grade 12 (NQF 4), NQF 5, RE5, STI FAIS credits; 1–5 years in a call centre sales role; prior team management in a call centre; and short-term insurance experience.