Sales Team Manager : Affiliates

Sanlam Limited; South Africa; Remote; ZAR 360,000 - 540,000; Full time

Job summary

MiWay in South Africa seeks a Sales Affiliates Team Manager to lead a team of Affiliate Sales Agents converting affiliate-generated leads into insurance sales, ensuring exceptional customer experience and operational excellence.

You will oversee inbound/outbound sales, monitor service quality, ensure regulatory compliance, and foster growth through affiliate distribution channels.

Qualifications

• Grade 12 / Standard 10 / NQF 4 required.
• Short-term insurance experience in a call centre is preferred.
• 1–5 years of sales experience in a call centre; prior team management experience is required.

Responsibilities

• Sell customer propositions following standard protocols.
• Performance management of the team to meet objectives and quality standards.
• Coach and develop team members to improve skills.
• Maintain accurate sales pipeline and forecast within company systems.
• Provide leadership to align team actions with the business plan and strategy.
• Direct sales activities and support back-office processes as needed.

Skills

Sales conversations

Buying influences

Rapport building

Direct sales

Handle objections

Strategic negotiation

Education

Grade 12 / Standard 10 / NQF4

Tertiary qualification / NQF5

FAIS credits

Job description

At Miway, our purpose is to enable people to live their way. We understand that life is not just about \"things\" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Purpose of the Role

The Sales Affiliates Team Manager is responsible for leading, coaching, and managing a team of Affiliate Sales Agents who convert affiliate-generated leads into insurance sales. The role focuses on driving sales performance, ensuring exceptional customer experience, maintaining operational excellence, and strengthening relationships with affiliate partners.
The incumbent will oversee the effective handling of inbound and outbound sales engagements, monitor service and sales quality standards, ensure compliance with regulatory requirements, and support the achievement of business growth objectives through affiliate distribution channels.

Overview of Role Responsibilities (Level 1-13)

Sell Customer Propositions - Level 5 - Application
Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Performance Management - Level 5 - Application
Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Organizational Capability Building - Level 5 - Application
Provide coaching to team members to develop their skills.

Sales Pipeline and Forecast - Level 5 - Application
Maintain an accurate representation of sales pipelines and forecast within the organization's established systems.

Leadership and Direction - Level 5 - Application
Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals.

Sales - Level 5 - Application
Sell simple products and services directly to customers while following standard protocols. May also involve providing back-office support to a sales team.

Required Skills

Initiates Compelling Sales Conversations - Fully Competent
Works with full competence to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Typically works without supervision and may provide technical guidance.

Knows the Buying Influences - Fully Competent
Works with full competence to accurately identify and understand the key buying influences pertaining to an opportunity. Typically works without supervision and may provide technical guidance.

Builds Rapport - Fully Competent
Works with full competence to quickly and effectively establish trust within the buying centers in the client's organization. Typically works without supervision and may provide technical guidance.

Direct Sales - Fully Competent
Works with full competence to maximize the volume and value of sales made directly with clients and accounts. Typically works without supervision and may provide technical guidance.

Manages Resistance - Fully Competent
Works with full competence to identify, address, and navigate opposition or reluctance effectively, fostering a collaborative environment and facilitating positive outcomes in the face of resistance. Typically works without supervision and may provide technical guidance.

Negotiates Strategically/Tactically - Fully Competent
Works with full competence to facilitate the commercial details of an opportunity such that both parties are satisfied with the value gained. Typically works without supervision and may provide technical guidance.

• Grade 12 / Standard 10 / NQF 4


• Tertiary qualification / NQF 5


• STI FAIS credits (as per DOFA date)


• A minimum of 1 to 5 years sales experience in a call centre


• Previous team management experience in a call centre


• Short-term insurance experience in a call centre

Instils Trust

Manages Complexity

Drives Results

Directs Work

Ensures Accountability

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.