Sales Support & Customer Service Specialist

Growth Resourcing; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Growth Resourcing is seeking a highly organised Sales Support Administrator to provide administrative support across Sales Support and Customer Service functions. The role handles sales administration, customer enquiries, and new business leads to ensure efficient operations.

You will manage documentation, CRM data, order fulfilment, and multi-channel customer interactions in a fast-paced environment, contributing to high-quality service and timely responses.

Qualifications

• Previous experience in a Sales Support, Customer Service, Administration, or similar office-based role.
• Proficient in Microsoft Excel and Microsoft Office.
• Experience using CRM systems and maintaining accurate customer records.

Responsibilities

• Process and verify customer documentation for new mobile connections and services.
• Complete credit, compliance, and security checks to minimise fraud and ensure accuracy.
• Coordinate the ordering and dispatch of mobile devices and related equipment.
• Maintain accurate customer records and update internal CRM systems and Excel databases.
• Respond to customer enquiries via telephone, email, and live chat.
• Assist customers with account management, billing enquiries, upgrades, activations, and service requests.
• Record all customer interactions accurately within internal systems.
• Escalate complaints or technical issues in accordance with company procedures.

Skills

Organisational skills

Attention to detail

Time management

Verbal and written communication

Telephone professionalism

Customer-focused problem solving

Independent with team contribution

Administrative excellence

Working under pressure

Tools

Microsoft Excel

CRM systems

Microsoft Office

Job description

Growth Resourcing is seeking a highly organised Sales Support Administrator to provide administrative support across Sales Support and Customer Service functions. The role handles sales administration, customer enquiries, and new business leads to ensure efficient operations.

You will manage documentation, CRM data, order fulfilment, and multi-channel customer interactions in a fast-paced environment, contributing to high-quality service and timely responses.