Sales Administration Clerk

Kempston Recruitment; South Africa; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Kempston Recruitment is recruiting a Sales Administration Clerk for King William's Town, Eastern Cape. You will support the sales department with administrative tasks, process orders, reconcile dispatches, and maintain filing while delivering excellent customer service.

The role requires Matric, business education or accounting/sales experience, strong MS Office skills (Excel/Outlook), and excellent English communication. You must work under pressure and may incur overtime when needed.

Qualifications

• Matric/Grade 12 or equivalent.
• Business related tertiary education, or accounting background, or sales experience preferred.
• Proficient in MS Office, especially Excel and Outlook.
• Must read, write and speak English with strong customer communication.
• Strong customer service fundamentals and ability to work under pressure with strict timelines.
• Good administrative and organizational skills; willing to work overtime.
• Be proactive, multitask and prioritize tasks as presented.
• Interact with customers professionally with integrity.
• Perform sales administration tasks, including capturing orders, reconciling orders and dispatches.
• Compile and maintain accurate sales and administration reports.

Responsibilities

• Perform sales administration functions, including capturing sales orders, reconciling sales orders and dispatches.
• Maintain sales-related filing and interact with customers
• Ensure high service levels by following up on orders, deliveries and queries
• Support credit note, invoice or delivery-query resolution
• Develop knowledge of the product range, sales ordering process, customer database, etc.

Skills

Excel

Outlook

Customer service

Communication

Administrative support

Education

Matric/Grade 12 or equivalent

Business related tertiary education

Job description

• Matric/Grade 12 or equivalent
• Business related tertiary education, or an accounting background, or sales related experience will be beneficial
• Ability to perform administrative office tasks & support on behalf of the sales department
• Must be fully computer literate in MS Office applications, specifically Excel & Outlook
• Must be able to read, write and speak in English. Strong communication skills with ability to interact with customers
• An understanding of customer service fundamentals
• Be able to work with strict timelines & function well under pressure
• Pay attention to detail and be accurate in performance of duties
• Have good administrative and organizational skills
• Be willing to work overtime as and when required
• Be pro-active and use initiative
• Be able to multitask and prioritise matters as presented
• Be approachable and can assist in the resolution of problems
• Be well presented and have good communication skills
• Perform sales administration functions, including capturing sales orders, reconciling sales orders and dispatches, maintaining sales-related filing, and interacting with customers
• Ensuring high service levels to customers, by following up on orders, deliveries and customer queries
• Support credit note, invoice or delivery-query resolution
• Compile & maintain accurate sales & administration reports & documentation as instructed
• Develop knowledge of the product range, sales ordering process, customer database, etc
• Interact with customers in a professional, trustworthy and honest manner maintaining a high level of integrity
• Perform tasks within the company procedures & policies
• Perform production administration support as & when required

Sales Administration Clerk King William's Town, Eastern Cape, ZA