Sales Operations Coordinator/Internal Sales

Switch Recruit (Pty) Ltd; Cape Town; On-site; ZAR 420,000 - 570,000; Full time

Job summary

Switch Recruit (Pty) Ltd is seeking a highly organized Sales Operations Coordinator in Cape Town to support the district sales team, maintain CRM data integrity, and coordinate new customer transitions from award to implementation.

The role combines sales operations with project coordination, requiring strong stakeholder communication and a hands-on, proactive attitude. Local travel and collaboration with regional teams are essential to succeed.

Qualifications

• Minimum of 5 years in freight forwarding/ logistics or similar role.
• Four-year tertiary qualification would be advantageous.
• Valid driver's licence and own transport for local travel.
• Strong systems, AI and IT exposure.
• Understanding of freight forwarding and customs brokerage operations.
• Experience in project coordination, business transitions or implementation.
• Knowledge of supply chain solutions and operational processes.
• Ability to document business processes and workflows.
• Familiarity with EDI and its application.

Responsibilities

• Support and attend weekly district sales meetings.
• Manage and distribute sales leads and monitor follow-up activities.
• Coordinate sales training sessions and arrange customer visits and meeting schedules.
• Monitor CRM data integrity, sales activity and deadlines.
• Prepare regular sales reports with reliable data.
• Act as district's local expert on sales enablement tools.
• Coordinate bid submissions including executive summaries and formatting.
• Coordinate and facilitate customer-facing district events and analyze survey feedback.
• Support local marketing initiatives and ensure branding compliance.
• Coordinate targeted marketing campaigns and regional newsletters.
• Plan and manage new customer transitions from award to implementation.
• Define project scope and timelines; coordinate requirements.
• Manage transition resources, schedules, deliverables and quality.
• Coordinate cross-functional teams including customers, sales, operations, analysts, product teams, IS.
• Communicate requirements, progress and updates to stakeholders.
• Document business processes and implement operational procedures.
• Identify risks, resolve issues and ensure successful onboarding of new business.
• Act as primary contact for customers, sales teams, management and operations during transitions.
• Facilitate service reviews and handover to branch operations.
• Work with Regional Sales Operations and GEO Sales Operations on business development.
• Attend training sessions and undertake additional assignments.

Skills

Logistics experience

Sales operations

CRM management

Project coordination

Stakeholder communication

Data analysis

Event coordination

Travel readiness

Process documentation

EDI familiarity

AI exposure

Education

Four-year degree

Tools

EDI

Job description

An established organisation within the freight forwarding and logistics industry is seeking a highly organised, detail-oriented and proactive Sales Operations Coordinator to join its team.

This dual-function role combines sales operations support with the planning and coordination of new customer transitions and implementations. The successful candidate will play a key role in supporting the district's sales team, maintaining CRM data integrity, coordinating sales initiatives and ensuring the successful implementation of new business across operational teams.

The ideal candidate will have a confident, assertive, and approachable personality, combined with a hands‑on, can‑do attitude.

Duties:

• Supporting and attending weekly district sales meetings.
• Managing and distributing sales leads and monitoring follow‑up activities.
• Coordinating sales training sessions and arranging customer visits and meeting schedules.
• Monitoring CRM data integrity, sales activity and adherence to deadlines.
• Preparing regular sales reports and ensuring accurate and reliable data.
• Acting as the district's local expert on sales enablement tools.
• Coordinating bid submissions, including executive summaries, qualitative responses, document formatting, accuracy and deadline management.
• Coordinating and facilitating customer‑facing district events and analysing survey feedback.
• Supporting local marketing initiatives and ensuring compliance with corporate branding guidelines.
• Coordinating targeted marketing campaigns and regional newsletters in collaboration with Regional Sales Operations.
• Planning and managing new customer transitions from the award of business through to operational implementation.
• Defining project scope, developing implementation timelines and coordinating operational and systems requirements.
• Managing transition resources, project schedules, deliverables and quality standards.
• Coordinating cross‑functional teams, including customers, sales, branch operations, analysts, product teams and information systems personnel.
• Communicating customer requirements, project progress and implementation updates to relevant stakeholders.
• Documenting business processes and implementing agreed operational procedures.
• Identifying potential risks, resolving outstanding issues and ensuring successful implementation of new business.
• Acting as the primary point of contact for customers, sales teams, management and operational stakeholders throughout the transition process.
• Facilitating service reviews and ensuring successful handover to branch operations.
• Working closely with Regional Sales Operations and GEO Sales Operations to support district and regional business development initiatives.
• Attending relevant training and development sessions and undertaking additional assignments as required.

Requirements:

• Minimum of 5 years' experience within the freight forwarding, transportation or logistics industry within a similar role.
• A relevant four‑year tertiary qualification would be advantageous.
• A valid driver's licence and own reliable transport, as local travel may be required.
• Strong systems, AI and IT exposure.
• A strong understanding of freight forwarding and customs brokerage operations.
• Experience in project coordination, project management, business transitions or implementation.
• Good knowledge of supply chain solutions and operational processes.
• Ability to document business processes and workflows.
• Familiarity with Electronic Data Interchange (EDI) and its application.