Sales & Marketing coordinator

Kendrick Recruitment; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Kendrick Recruitment is seeking a motivated Sales & Marketing Coordinator to join a luxury hotel in Cape Town. This role supports the Sales & Marketing Department by optimising administrative efficiency, managing customer queries, and assisting the team in driving revenue.

The ideal candidate will hold a Diploma or Degree in hotel management, have at least 1 year of experience, be fluent in English, and be proficient with MS Office and Opera PMS.

Qualifications

• Diploma or Degree from a reputable hotel school.
• Minimum 1 year of experience in a similar role.
• Fluent in English; additional languages advantageous.
• Proficient in Microsoft Office and Opera PMS systems.
• Excellent organisational, communication, and problem-solving skills.

Responsabilités

• Build and maintain effective customer relationships, handling enquiries personally or over the phone.
• Assist the Sales Team with reservations for FITs, groups, and conferences.
• Prepare rate proposals and follow up on business to maximise revenue.
• Handle non-residential conference queries and generate new business opportunities.
• Maintain and update the customer database and all incoming guest queries.

Connaissances

English fluency

Communication

Problem-solving

Formation

Diploma or Degree in hotel management

Outils

MS Office

Opera PMS

Description du poste

Full time | Kendrick Recruitment | South Africa

DOE

City Cape Town

State/Province Western Cape

7100

Job Description

Sales & Marketing Coordinator | Luxury Hotel | Cape Town

Live-out Position

Location: Cape Town

Kendrick Recruitment is seeking a motivated Sales & Marketing Coordinator to join a luxury hotel in Cape Town. This role supports the Sales & Marketing Department by optimising administrative efficiency, managing customer queries, and assisting the team in driving revenue growth.

Key Requirements:

• Diploma or Degree from a reputable hotel school
  
• Minimum 1 year of experience in a similar role
  
• Fluent in English; additional languages advantageous
  
• Proficient in Microsoft Office and Opera PMS systems
  
• Excellent organisational, communication, and problem-solving skills
  

Key Responsibilities:

• Build and maintain effective customer relationships, handling enquiries personally or over the phone
  
• Assist the Sales Team with reservations for FITs, groups, and conferences
  
• Prepare rate proposals and follow up on business to maximise revenue
  
• Handle non-residential conference queries and generate new business opportunities
  
• Maintain and update the customer database and all incoming guest queries
  

Administration & Reporting

• Maintain accurate and efficient records, both manual and electronic
  
• Assist management with MIS and departmental reporting
  
• Manage inventory of all sales aids and promotional materials
  
• Ensure compliance with health and safety policies within the department
  
• Continuously improve operational efficiency and knowledge of own job function
  

Professional Standards

• Maintain the highest standards of personal hygiene, dress, appearance, and conduct
  
• Follow all departmental policies and work instructions diligently
  
• Support the Sales & Marketing management as needed to achieve departmental goals
  

Success Metrics

• Guest satisfaction and service excellence
  
• Performance against budgets and targets
  
• Cost saving initiatives and efficiency improvements
  

This role is ideal for an organised and proactive professional looking to develop their career in luxury hotel sales and marketing.