Sales & Marketing Coordinator

Kendrick Recruitment; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kendrick Recruitment is representing a luxury hotel in Cape Town looking for a Sales & Marketing Coordinator. The role focuses on supporting the Sales & Marketing team, managing enquiries, and driving revenue through strong customer relationships.

Ideal candidates will hold a Diploma or Degree from a reputable hotel school, with at least 1 year in a similar role, fluent English, and proficiency in Microsoft Office and Opera PMS. London-based or regional travel not required.

Qualifications

• Diploma or Degree from a reputable hotel school.
• Minimum 1 year of experience in a similar role.
• Fluent in English; additional languages advantageous.
• Proficient in Microsoft Office and Opera PMS systems.
• Excellent organisational, communication, and problem-solving skills.

Responsibilities

• Build and maintain effective customer relationships, handling enquiries personally or over the phone.
• Assist the Sales Team with reservations for FITs, groups, and conferences.
• Prepare rate proposals and follow up on business to maximise revenue.
• Handle non-residential conference queries and generate new business opportunities.
• Maintain and update the customer database and all incoming guest queries.
• Maintain accurate and efficient records, both manual and electronic.
• Assist management with MIS and departmental reporting.
• Manage inventory of all sales aids and promotional materials.
• Ensure compliance with health and safety policies within the department.
• Continuously improve operational efficiency and knowledge of own job function.
• Support the Sales & Marketing management as needed to achieve departmental goals.

Skills

English fluency

Customer service

Education

Diploma or Degree in hotel/related field

Tools

Microsoft Office

Opera PMS

Job description

Sales & Marketing Coordinator | Luxury Hotel | Cape Town

Live-out Position

Location: Cape Town

Kendrick Recruitment is seeking a motivated Sales & Marketing Coordinator to join a luxury hotel in Cape Town. This role supports the Sales & Marketing Department by optimising administrative efficiency, managing customer queries, and assisting the team in driving revenue growth.

Key Requirements:

• Diploma or Degree from a reputable hotel school
• Minimum 1 year of experience in a similar role
• Fluent in English; additional languages advantageous
• Proficient in Microsoft Office and Opera PMS systems
• Excellent organisational, communication, and problem-solving skills

Key Responsibilities:

• Build and maintain effective customer relationships, handling enquiries personally or over the phone
• Assist the Sales Team with reservations for FITs, groups, and conferences
• Prepare rate proposals and follow up on business to maximise revenue
• Handle non-residential conference queries and generate new business opportunities
• Maintain and update the customer database and all incoming guest queries

Administration & Reporting

• Maintain accurate and efficient records, both manual and electronic
• Assist management with MIS and departmental reporting
• Manage inventory of all sales aids and promotional materials
• Ensure compliance with health and safety policies within the department
• Continuously improve operational efficiency and knowledge of own job function

Professional Standards

• Maintain the highest standards of personal hygiene, dress, appearance, and conduct
• Follow all departmental policies and work instructions diligently
• Support the Sales & Marketing management as needed to achieve departmental goals

Success Metrics

• Guest satisfaction and service excellence
• Performance against budgets and targets
• Cost saving initiatives and efficiency improvements