Sales Engineer

KSB Company; Durban; On-site; ZAR 180,000 - 320,000; Full time

Job summary

KSB Pumps & Valves (Pty) Ltd is seeking a proactive Sales Support professional in Durban, South Africa. The role focuses on optimising service quality, driving business growth and strengthening customer relationships through effective communication and comprehensive product knowledge.

Responsibilities include managing quotations, tender activities, CRM data, and coordinating with consultants and end users to ensure timely order fulfilment and after-sales support.

Responsibilities

• Optimise quality of service, business growth and customer satisfaction through strong client liaison and ethical sales practices.
• Record, analyse, report and administer data according to CRM systems and requirements.
• Attend regular client visits to support business development.
• Read and understand technical drawings and product data sheets.
• Handle sales activities from enquiries and tenders to quotations and converting to orders.
• Establish and maintain customer relationships and provide product support.

Job description

Brief Description Of The Position

• Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of KSB Pumps & Valves through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations
• Record, Analyse, Report and administer according to systems and requirements (CRM)
• Attend regular client visits, necessary to perform duties and aid business development
• Read and understand technical drawings and product data sheets
• Handle all aspects relating to Sales, comprising obtaining enquiries/ Tenders, putting together quotations and converting to orders when orders are received
• Establish and maintain customer relationships and support
• Contact with clients on products and updates
• Support and training on pumps and valves as and when required
• Solve problems; Provide support with queries and technical information as and when required
• Liaise with Consultants, Project Houses and end users
• Obtain prices from suppliers for quoting purposes
• Track and expedite orders through the system
• Provide customer updates on the progress of orders - when requested
• Arrange kick-off meetings with KSB staff
• Attend project meetings; Collect and Deliver all documentation
• Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding KSB Pumps & Valves (Pty) Ltd Health and Safety Policy
• Carry out all other reasonable tasks that may be delegated from time to time
• Assist fellow employees with daily functions as and when required