Sales Development Representative - 65816272222

Somewhere; South Africa; Remote; ZAR 277,000 - 369,000; Part time

Job summary

Somewhere is seeking a Sales Development Representative to handle inbound inquiries and drive qualified consultations from US Eastern Time. The role is remote with initial 30–40 hours/week, growing toward full‑time as lead volume increases.

You will respond to leads, conduct consultative calls, explain the cash-pay model, book appointments, collect deposits and maintain CRM data. The position offers flexibility and growth within a dynamic clinic network.

Qualifications

• 2-3+ years in inbound sales, appointment setting, SDR or client-facing roles.
• Background in the service industry, sales or customer service.
• Excellent spoken and written English, with clear accent-neutral phone manner.
• Confident on the phone, including collecting deposits.
• Strong rapport-building, warm and empathetic communication.
• Excellent active listening and guiding conversations with thoughtful questions.
• Self-motivated, proactive and independent, with initiative.
• Comfortable with ambiguity and able to solve problems independently.
• Strong organization and lead-follow-up.
• Experience with CRMs; Go High Level (GHL) preferred.
• Typing speed of 40+ WPM.
• Available to work US Eastern Time hours, with potential growth to full-time.

Responsibilities

• Respond to new leads from ads, email, and website promptly.
• Conduct consultative phone calls to qualify prospects.
• Explain cash-pay model and first-visit expectations.
• Book qualified prospects into in-person consultations.
• Collect consultation deposits over the phone.
• Manage leads in CRMs and ensure data accuracy.
• Follow up with non-booked leads by phone and text.
• Coordinate scheduling and confirmations for appointments.
• Maintain clean CRM records and notes on interactions.
• Suggest process improvements for bookings and follow-ups.
• Support light social media tasks as the role grows.

Skills

Inbound sales experience

Appointment setting

Customer service

CRM usage

Go High Level (GHL)

English proficiency

Phone sales

Self-motivation

Problem solving

Lead follow-up

Typing speed 40+ WPM

US Eastern Time availability

Tools

Go High Level (GHL)

CRMs

Job description

Role: Sales Development Representative

Priority Location: South Africa and Latin America

Working Hours: 30 - 40 hours per week (Mon - Fri) EST. The role starts at around 30 hours and is expected to grow to full-time as lead volume increases. Exact schedule to be confirmed.

Salary Range: $1,500 - $2,000 USD ($) per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

What You’ll Do

Inbound Lead Response & Consultative Sales Calls

• Contact new leads from Meta ads, Google ads, email and the website quickly.
• Run friendly, consultative phone conversations with prospective patients.
• Build rapport, listen actively and ask good follow-up questions so prospects feel heard and understood.
• Learn about each prospect’s pain, injury, goals and expectations without trying to diagnose them.
• Explain the clinic’s cash-pay model, current offers and what to expect at the first visit.
• Check whether each prospect is a good fit for cash-pay physical therapy.
• Handle common questions and concerns confidently and professionally.
• Keep the clinic’s high conversion rate (currently 90%+).

Booking & Deposit Collection

• Book qualified prospects into in-person consultations with the owner or another physical therapist.
• Collect consultation deposits over the phone.
• Process bookings and deposits accurately in PT Everywhere, the clinic’s EMR.
• Make sure every booking includes accurate patient details and notes from the call.

Pipeline Management & Follow-Up

• Manage and update leads in Go High Level (GHL) and the separate Meta ads CRM.
• Follow up with leads who haven’t booked yet, by phone and text.
• Keep the CRMs clean, organized and up to date, with accurate lead statuses and notes.
• Follow up on missed calls, no-shows and cancellations to rebook patients.
• Track lead activity and flag any trends or problems to Liam.

Scheduling & Patient Coordination

• Manage appointment scheduling for the clinic.
• Call or text patients to confirm upcoming appointments.
• Handle reschedules and cancellations professionally.
• Help keep the schedule full and running efficiently.

Administrative Support

• Manage the clinic’s inbox and respond to patient enquiries.
• Handle day-to-day admin tasks as needed.
• Help document call scripts, processes and FAQs as the role develops.
• Suggest ways to improve the patient booking process and lead follow-up.

Social Media Support (as the role grows)

• Help with light social media tasks, such as basic posting and scheduling content.
• Engage with the clinic’s online community by replying to comments and messages.

Required

Qualification & Skills:

• 2-3+ years of experience in inbound sales, appointment setting, SDR work, customer service or client-facing roles.
• Background in the service industry, sales or customer service.
• Excellent spoken and written English, with a clear, natural, accent-neutral phone manner.
• Confident and comfortable on the phone, including collecting payments or deposits.
• Strong rapport-building skills, with a warm, friendly and empathetic manner.
• Excellent active listening skills, and the ability to guide a conversation with thoughtful questions.
• Highly self-motivated, proactive and independent, and able to take initiative without constant direction.
• Comfortable with ambiguity, and able to think critically and solve problems on your own.
• Strong organization and follow-through, especially with lead follow-up.
• Comfortable using CRMs and scheduling systems. Experience with Go High Level (GHL) is a strong plus.
• Typing speed of 40+ WPM.
• Available to work US Eastern Time hours, with flexibility to grow to full-time.

Nice-To-Have

• Experience working for or supporting a US-based company is strongly preferred.
• Healthcare, physical therapy, wellness or medical clinic experience is a plus but not required.
• Experience with cash-pay or private-pay services is a plus.
• Basic social media skills are a plus.