Sales Assistance- Unicare Bellville

Clicks Group Limited; Cape Town; On-site; ZAR 90,000 - 120,000; Full time

Job summary

A retail company in Cape Town is seeking a Sales Assistant to provide exceptional customer service in their 24hr Pharmacy. Responsibilities include assisting customers with product inquiries, restocking shelves, and maintaining store displays. Previous experience in retail or customer service is essential. This role requires shift work between 7am and 11pm. Competitive remuneration is offered.

Qualifications

• Previous retail, sales or customer service experience in a customer facing role.
• Desirable educational background in maths and English.
• Retail/FMCG background with a focus on customer service excellence.

Responsibilities

• Assist customers on the shop floor with product queries and directions.
• Restock shelves and maintain clean, orderly displays.
• Monitor product expiry dates and ensure rotation of stock.
• Support in receiving and unpacking deliveries.
• Work closely with all other departments to ensure efficient store operations.
• Uphold high standards of customer service at all times.
• Handle customer queries promptly and professionally.
• Handle customer queries promptly and professionally.
• Follow instructions and procedures.
• Delivering results and meeting customer expectations.
• Work with people and cope with pressures.

Skills

Customer service excellence

Retail/FMCG background

Strong customer orientation

Stock rotation

Delivery support

Team collaboration

Promotions knowledge

Education

Mathematics 50% and English 50%

English 50%

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

Clicks Group

Introduction

Are you passionate about customer service and interested in an exciting opportunity?Unicare is looking for Sales Assistance to join the Front shop Team. This role will be based in the 24hr Pharmacy in Bellville, Cape Town.Purpose:To offer exceptional service to all customers by providing knowledgeable service in order to maximise sales and build customer loyalty.

Job Objectives:

• Assist customers on the shop floor with product queries and directions
• Restock shelves and maintain clean, orderly displays
• Monitor product expiry dates and ensure rotation of stock
• Support in receiving and unpacking deliveries
• Work closely with all other departments to ensure efficient store operations
• Uphold high standards of customer service at all times
• Keep up to date with promotions
• Handle customer queries promptly and professionally
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Coping with Pressures and Setbacks

Minimum Educational Requirements:

Education:

• Desirable: Maths 50% and English 50%

Experience:

• Previous retail, sales or customer service experience in a customer facing role within a retail/FMCG store operations environment (essential)

Job related knowledge and skills:

• Retail/FMCG background
• Knowledge of customer service excellence
• Strong customer orientation

Ps. This role is expected to work shifts between 7am and 11pm daily, as per a roster.

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