Cashier Controller - Unicare Parklands

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group Limited in Cape Town is seeking a Cashier Controller for the 24hr Pharmacy in Parklands to ensure fast, friendly service and accurate POS operations.

You will manage stock, cash controls, staff supervision, and adherence to security measures while delivering service excellence and maintaining housekeeping standards.

Qualifications

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills

Responsibilities

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Financial management

Retail/FMCG

Stock management

Customer service

Leadership

Planning and organising

Problem-solving

Education

Grade 12 Maths/English

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about customer service and interested in an exciting opportunity?! Unicare is looking for a Cashier Controller to join the Team. This role will be based in the 24hr Pharmacy in Parklands and will report to the Front Shop Manager.

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Qualifications and Experience:

• Desirable: Maths 50% and English 50% at grade 12 level
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience