Sales Administrator

Helderberg Personnel Cc; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Helderberg Personnel Cc presents a Sales Administrator role at a timber merchant in Strand. You will assist walk-in customers in the showroom, handle phone and email inquiries, and prepare quotations to guide product selection.

Responsibilities include processing sales orders, checking stock and lead times, and maintaining accurate customer records while delivering friendly, professional service in a busy sales environment.

Qualifications

• Matric; strong customer service and communication skills
• Experience in internal sales, counter sales or showroom sales is preferred
• Experience in timber/building materials or related industries is advantageous

Responsibilities

• Assisting walk-in customers in the showroom
• Handling telephone and email sales enquiries
• Advising customers on suitable timber and related products
• Preparing quotations and following up with customers
• Processing sales orders and invoices
• Checking stock availability and lead times
• Liaising with the warehouse regarding orders, collections and deliveries
• Maintaining accurate customer records and delivering after-sales service

Skills

Customer service

Communication skills

Numerical ability

Education

Matric

Job description

Strand - Our client, an established timber merchant based in Strand, specialising in locally sourced and imported timber products, is seeking to employ a Sales Administrator

The successful candidate will assist walk-in customers in the showroom, handle telephonic and email enquiries, prepare quotations and provide customers with advice on suitable products.

Duties will include, but are not limited to:

• Assisting walk-in customers in the showroom
• Handling telephone and email sales enquiries
• Advising customers on suitable timber and related products
• Preparing quotations and following up with customers
• Processing sales orders and invoices
• Checking stock availability and advising customers on lead times
• Liaising with the warehouse regarding orders, collections and deliveries
• Maintaining good relationships with existing and new customers
• Handling customer queries and providing after-sales service
• General sales administration and maintaining accurate customer records

Requirements:

• Matric
• Previous internal sales, counter sales or showroom sales experience
• Experience within the timber, building materials, hardware or construction industry will be advantageous
• Strong customer service and communication skills
• Good numerical ability
• Accurate and detail-orientated
• Able to work in a busy sales environment and handle several enquiries at once
• Friendly, professional and sales-driven

The ideal candidate will be customer-focused, practical and confident in assisting clients with product selection while providing a high level of service.