Sales Administration Clerk

pllp; Stutterheim; On-site; ZAR 180,000 - 240,000; Full time

Job summary

PLLP is seeking a Sales Administration Clerk within the timber manufacturing industry to provide accurate administrative and customer service support to the sales department. The successful candidate will report to the Sales Manager.

You will capture, process and reconcile orders, maintain records, liaise with customers, and follow up on deliveries while ensuring high service levels. The role requires strong organization, attention to detail, and the ability to work under pressure, with

Qualifications

• Capture and process sales orders accurately.
• Maintain up-to-date sales records and documentation.
• Liaise professionally with customers regarding orders, deliveries and queries.
• Follow up on outstanding orders to maintain service levels.
• Resolve credit note, invoice, and delivery-related queries.
• Compile accurate sales and administrative reports.
• Develop understanding of product range and ordering processes.
• Provide administrative support to production when required.
• Adhere to company policies and procedures, maintaining professionalism.

Responsibilities

• Provide accurate administrative and customer service support to the sales department.
• Report to the Sales Manager and collaborate with production as needed.
• Assist with processing and reconciliation of orders and dispatches.
• Maintain organised, up-to-date sales records and documentation.
• Liaise with customers regarding orders, deliveries and queries; follow up on outstanding items.

Skills

Administrative skills

Attention to detail

Under pressure

Multitasking

Proactive

Customer service

Problem solving

Professional presentation

Overtime willingness

Education

Matric/Grade 12

Business-related tertiary qualification

Accounting background or sales experience

Tools

Microsoft Office

Excel

Outlook

Job description

Sales Administration Clerk Our client, operating within the timber manufacturing industry, is seeking a suitably qualified Sales Administration Clerk to provide accurate administrative and customer service support to the sales department. The successful candidate will report to the Sales Manager.

Key Responsibilities

• Capture, process and reconcile sales orders and dispatches accurately.
• Maintain organised and up-to-date sales records, filing and documentation.
• Liaise professionally with customers regarding orders, deliveries and queries.
• Follow up on outstanding orders and deliveries to maintain high service levels.
• Assist with resolving credit note, invoice and delivery-related queries.
• Compile and maintain accurate sales and administrative reports.
• Develop a thorough understanding of the company's product range, ordering processes and customer database.
• Provide administrative support to the production department when required.
• Perform all duties in accordance with company policies and procedures.
• Maintain professionalism, honesty and integrity in all customer interactions.

Skills and Attributes

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Ability to work under pressure and meet strict deadlines.
• Ability to multitask, prioritise and manage competing responsibilities.
• Proactive, approachable and solutions-focused.
• Strong customer service and problem-solving abilities.
• Professional presentation and communication.
• Willingness to work overtime when required.

Requirements

• Minimum Requirements Matric/Grade 12 or equivalent.
• A business-related tertiary qualification, accounting background or relevant sales experience will be advantageous.
• Previous experience providing administrative support within a sales environment.
• Computer literacy in Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills in English.
• A sound understanding of customer service principles.